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Content Writer (Help and Community) - User Voice Group

Manila, Philippines – Full-time

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

At Canva, we build tools that empower the world to design. Our mission is to democratize design and empower creativity for anyone and everyone, on every platform! Inspired by a team of passionate problem solvers, an outstanding culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Since launch in August 2013 we have grown exponentially, amassing over 40 million active users across 190 different countries who have created more than 2 Billion designs. We are one of the world’s fastest-growing technology companies, and we have only achieved about 1% of what we are capable of!

About the group:

Help and support, especially at scale, is an exciting and exciting problem space. Canva’s User Voice Help and Community team’s mission is to make getting help and inspiration simple for everyone and every design. Their purpose is to make it easy to exchange help, ideas, and inspiration with people using Canva around the world.

About the subspecialty:

We're on a mission to help our users fulfill their goals with clarity and joy;

We’re looking to achieve this by building an amazing team with a culture of clear and crisp writing. Our focus is on systems, not just sentences.

We create and improve flows, not just the words. We seek to have a deep impact on key areas, not just shallow impact everywhere.

Content Design is a small and growing part of our Design specialty. Canva sees content as a crucial part of its ongoing success – and we’re really focused on improving our content experience. We have a fun, human voice that we want to do a better job of getting across to our users, instead of, you know, “generic UX writing” voice.

We’re passionate about working together to create the future of Content Design at Canva; it’s not a top-down approach. Your perspective matters! You’ll also get lots of support from the diverse content team across the business. As soon as you arrive, we’ll be saying “Thank goodness you’re here!”

The content design specialty collaborates closely with PMs, Designers, Engineers and Design Researchers to determine solutions that prioritize our users’ needs.

What you'll do...

  • Content Design: You’ll craft UX copy that helps Canva users to collaborate without the headaches. You’ll also work with the rest of the Content Design team to solve problems we’re all facing, so we can continue to build a robust, thriving specialty.
  • Help content writing: You’ll use your UX writing skills and user experience principles to craft useful and relevant help content so people find an answer to their questions. This content might appear across our help touch points, including the Help Center, Assistant and chat bot.
  • Results: Your frictionless and friendly copy isn’t just for show – it’ll move the needle on the metrics that matter at Canva. 
  • Collaboration: You’ll bring design, PMs, engineers and researchers together to find the best solutions for our users. 

What we're looking for...

  • You’re a help content writer who’s got a proven track record of solving complex problems, ideally in the tech/SaaS industry. This means you have at least 3 years of help content or UX writing experience.
  • You’re an empath who knows what makes a happy, healthy team.
  • You’re able to research, write and deliver high-quality content that meets the needs of our users around the world and is written in Canva’s tone of voice.
  • You understand SEO best practice as applied to content writing.
  • You have experience publishing content using a content management system (CMS).
  • You know how to work independently, but you also love collaborating with people from different disciplines and sharing the power of content design.
  • You’ve got a good balance between big-picture thinking and nailing the details.
  • You’re not afraid of complex problems – in fact, that’s where you thrive.
  • You know how to get buy-in from key stakeholders. You’ve got a track record of bringing people on the journey with you – they know what’s changing and why.
  • You like to move quickly, and aren’t afraid of fast growth and rapid change. Canva is growing faster than you can imagine – which means solutions that worked 6 months ago might break. You’re up for that challenge.
  • You know how to prioritize ruthlessly and handle responsibilities for a wide number of projects – focusing your attention on the areas that matter most.

What you'll love in Canva...

  • Competitive salary, plus equity options
  • Healthcare benefits (both through HMO & Medical Allowances)
  • Professional education / Well-being / Social recognition / Home office allowances 
  • Health and well-being programs 
  • Generous leave policy
  • Fun, quirky, and most importantly sponsored social clubs, team events, & celebrations
  • Pre and Post Pandemic: In-house chefs that cook delicious breakfast and lunch for us each day
  • Relocation budget provided for local or international candidates and visa application fees covered

Canva is currently one of Australia’s hottest technology startups and has been ranked Australia’s #1 place to work. We mean it when we say we want to create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users really love. 

Being a Force for good. One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.

Working at Canva 

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

A temporary work from home setup as we prepare to provide a safe environment for Canvanauts who would like to work in the office. Our Future of Work plan is to move towards a hybrid work model (in-office & from home) You and your team can determine your ideal work setup. Whichever works best for you, #KayaSaCanva.

Unique and flexible leaves options: :Recharge and go on your next getaway or simply take time off for yourself through our Vacation Leave, Give back through our Volunteer Leave to help out a charity or NGO of choiceSupport yourself or take care of your loved ones (even your furbabies) through our Sick or Carer’s Leave 

Focus on your own growth and development through our Professional Educational Leave 

An annual Vibe & Thrive allowances for you to spend on anything that supports your wellbeing. Whether it’s a workshop, an electronic stand-up desk, a gym membership, or dinner with a teammate, we encourage you to do what you need to do in order to thrive.

Virtual and in-office wellness and development benefits including Canva University, Employee Assistance Programs, Fitness Classes and more to support your physical, mental, and social wellbeing.

Canva For Good program that matches your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in. 

A variety of Canva clubs that you can join to connect you to fellow Canvanauts with similar interests. From cycling, skincare, pets, to foodies (and the list goes on), we got you covered! Club activities can also be done remotely or in person. 

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.