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Engineering

Lead Technical Writer - Developer Documentation

Sydney – Full-time

We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.  

About Us

At Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 

Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.

One of the challenges we face is sharing knowledge across the engineering organization. Recently, we set up internal sites and portals to host internal documentation for engineers. The content grows every week and includes explanations of the way we approach problems, our engineering practices, tribal knowledge learned over time, and style guides. The impact the technical writing specialty brings is already having a huge multiplier effect across engineering, but we know there's a long way to go.

Our mission is to equip our hundreds of engineers with the knowledge, best practices, and reference materials they need to do their best work and to foster a culture of great documentation to help us scale.

You'll lead and coach Technical Writers that work closely with Engineers to help develop the content and future vision of internal documentation at Canva. As this role is a split of leadership and tangible deliverables, we need someone with strong writing skills that is still happy to jump headfirst into the weeds.

This role is based in Sydney, open to remote applicants within Australia, and qualifies for interstate relocation for those who wish to work from Sydney HQ.

Responsibilities

  • Coach and lead other technical writers to build plans, create, and maintain technical documentation for an internal audience of software engineers
  • Work closely with other Technical Writers and specialties such as Engineering, Design, and potentially even Product
  • Edit, clarify and proofread documents written by others, and coach non-writers on ways to improve their writing skills
  • Proactively seek ways to improve the documentation experience across the board
  • Tangibly contribute to the information architectures and content strategies of documentation
  • Drive technical strategy and leadership to your team in a fast-paced innovation-focused environment
  • Develop and grow a team of 5 to 8 Canvanauts (technical writers and engineers) through effective hiring, coaching, succession planning, and retention strategies
  • Set up and run ongoing feedback sessions, initiatives to help drive a healthy code review culture, knowledge sharing, design showcases, and helping improve processes through retrospectives

Required Experience

  • Demonstrated experience writing technical documentation for Engineers
  • Experience mentoring or leading junior technical writers and/or engineers involved with documentation
  • The ability to write clear and concise documentation; with a strong technical grounding in the content
  • Excellent verbal and written communication skills, communicating with clarity, impact, and influence
  • Strong soft skills managing both technical and non-technical stakeholders
  • Ability to plan and prioritize effectively, organize tasks and manage competing resources and demands
  • Be self-motivated with a strong sense of ownership over complex problems and their related solutions
  • Be capable of leading by example - promoting Canva’s values, no-blame mentality, and engineering values

Desirable Experience

  • Computer science fundamentals; a background in computer science or IT would be very helpful in this role
  • Experience working with Markdown and Git
  • Knowledge of working with Gatsby
  • Experience with usability testing, card sorting, and other techniques to ensure that your work is not just accurate, but that it is also effective for your target audience
  • Experience with internal knowledge-sharing platforms for engineers

Benefits & Total Rewards

  • Competitive salary, plus stock options via our ESOP plan
  • Flexible daily working hours, we value work-life balance
  • Breakfast and lunch prepared by our wonderful Vibe team in Sydney HQ
  • Onsite-Gym and Yoga Membership
  • End-of-Trip Facilities: Bicycle parking and showers
  • Generous parental (including secondary) leave policy
  • Pet-friendly offices
  • Internal Coaching and Employee Support Programs
  • Sponsored social clubs, team events, and celebrations
  • Interstate relocation assistance for folks who desire to relocate to Sydney HQ

This role is open to remote applicants within Australia that do not need visa sponsorship.  We will require occasional travel to Sydney.

We will not accept or review any CVs from external recruitment agencies.

We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.