HR Shared Services Lead

Sydney – Full-time

We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.  

About Us

At Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 

Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.

About the People Operations Team

At the heart of what makes our people experience world-class and seamless are the strong executors that take pride in their craft and in delivering friction-free employee experiences. Across the entire employee lifecycle, from onboarding all the way to offboarding and everything in between, we fuel Canva's hypergrowth by delivering seamless, scalable, and delightful employee experiences.

The People Central Team

The People Central team sits at the core of the employee lifecycle, responsible for onboarding, offboarding, and managing all queries that flow through our service desk. As the first point of contact for all People team requests and enquiries, People Central is naturally the largest team in People Ops and specialises in high volume tasks that require efficiency & precision, delivering outstanding customer service and keeping systems and data accurate.

Within People Central, the Onboarding squad works closely with our recruitment and internal teams to facilitate a seamless onboarding experience and is currently onboarding over 100 new hires each month. The Helpdesk squad is responsible for managing our ticketing channels, which includes triaging, resolving or escalating cases. Lastly, the Offboarding squad handles departures across Canva.

The Role

The People Central Lead is responsible for the leadership and direction of the People Central team as we grow rapidly over the coming years. We are expecting massive growth of our team globally, and will need to scale up our operations including expanding the breadth (new markets and geos) and depth of services (new capabilities) as this function becomes increasingly streamlined and automated as the engine that powers the entire People team.

What you’ll do:

  • Ensure HR services are reliable, intuitive, and responsive to the needs of the business across multiple geographies.
  • Oversee the efficient and accurate delivery of HR transactions, with a constant focus on improving delivery against service level agreements, to raise customer satisfaction, and improve organisational productivity through self-service.
  • Champion Canva’s people systems, processes, and tools. This includes driving new opportunities for procurement, integration and automation.
  • Understand and apply employment legislation, in partnership with legal and compliance, across all our employment processes.
  • Collaborate across the entire People team, as well as with other functional areas such as People Systems, Finance, Payroll, Total Rewards, Legal, and IT teams.
  • Responsible for seasonal goal planning and delivery, impact and salary reviews.
  • Grow skills and impact within the team by focusing on growth pathways, coaching, job rotations and stretch assignments.
  • Cultivate a high-performance, people-first team culture by pursuing excellence, empowering others, and being a force for good.

Who you are:

  • Technical/ Specialist Skills/ Experiences
  • Extensive global experience in SLA-driven HR shared services team
  • Strong capabilities in using data to drive business insights
  • Expert in process optimisation and harmonisation across different regions, scaling initiatives and global project management and change implementation.
  • Familiar with best-in-class onboarding, offboarding, helpdesk and self-service practices
  • Well versed in HRIS like Workday (or similar) and ticketing systems (JIRA, Zendesk)
  • Exposure to global mobility, contingent workgroups, project and compliance, legal, and people systems technologies
  • Strong background in personal data privacy and methodologies
  • Personal Attributes/Interpersonal Skills
  • Ambitious and goal-centric
  • Comfortable working in high-ambiguity situations and creating concrete solutions that achieve time-sensitive goals
  • Very collaborative and solution focused approach with a can-do attitude
  • Strong attention to detail and strong analytical capability
  • A self-starter, able to multitask and work with different partners
  • Confident and calm under pressure, able to quickly adapt within a changing environment
  • Can communicate clearly with different audiences combining narratives and data

Being a Force for good.

One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe

deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.

We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.