Product Design - Help & Support, User Group

Sydney, Melbourne or Brisbane – Full-time

Product Design at Canva

One of the principles of our design team is to ‘show the future’. As designers we transport the rest of the company into a future we’re yet to build. A big part of the role of a product designer at Canva is to be a visionary—visualising and reinventing the future of design. 

Product designers at Canva take the dream and make it something everyone can relate to and rally behind. We start from the very early stages: finding the right problem to tackle, exploring ideas for how to solve it and then refining it into a coherent solution. Our product designers work closely with our engineers, data scientists, SEO specialists and product managers to ship great products, employing your research, brainstorming, sketching, and prototyping skills. We are empathetic user advocates and respect our users’ opinions through interviews, usability testing, and data analysis, as well as wireframing, flowcharting, and journey mapping to show the different stages that customers go through as they come into contact with Canva.

About the group and team

Our mission in the User Group is to create confidence in every Canva moment. To fulfill our mission, we have two groups of users to consider; users of Canva products and our internal Canva teams. For Canva users, we create confidence by creating world-class help & support experiences, as well as account and profile security initiatives. For our internal users, we build confidence by providing the tools and insights they need to make decisions and to improve Canva’s products.

Your impact

As a designer in our group, you’ll be helping millions of users get access to the right support at the right time. You’ll be helping users to get the most out of Canva and, importantly, to quickly and easily recover if they get stuck. Additionally, you’ll lead initiatives that not only help our users, but also help inform the decision-making of teams across every part of Canva; delivering meaningful insight about where, when, and why users experience issues across our product.  

Help & support, especially at scale, is an incredibly complex problem space. As a designer in our group, you’ll be essential in bringing clarity and simplicity to everything we do both for our users and for our internal teams.

Goals in the first 3-6 months

  • Work with the team to further embed design thinking into the way we plan and deliver projects.
  • Partner with engineers and PMs to design & deliver new features for our existing and upcoming support channels; including our Help Center and in-product help experience.
  • Work with the team to redesign internal reporting tools, as well as the associated workflows and processes around them.

Experience Required

  • A portfolio that demonstrates experience in product thinking where you have previously shipped UX/UI design for digital products.
  • Previous work that demonstrates a solid understanding of information architecture.
  • Strong, demonstrable understanding of how content design and structure impacts user experience.
  • You are a designer that is constantly inspired—motivating those around you through your passion and drive for what you do.
  • You are excited by regularly coming up with new ideas, shipping new products and features that address your users’ real needs. 
  • You are an excellent communicator and collaborator with experience working closely with both product managers and engineers to deliver amazing experiences
  • You shine through your designs—creating user flows and wireframes that simplify user interactions 
  • You are eager to visually communicate your ideas through prototypes to test with users.  
  • You thrive in a collaborative workplace; partnering with other designers, engineers, product developers and other disciplines throughout the company.
  • You appreciate big picture thinking. While details are everything, creating an experience that always keeps our users in mind is equally as important. 
  • You are a problem solver that’s excited by a challenge. You enjoy sitting in a room and whiteboarding ideas to confidently come up with simple, elegant solutions that everyone can move forward with.  
  • You are an empathetic user advocate that values the backing of research and data analysis when it comes to designing modern solutions. 
  • You enjoy a little flexibility in your work. Our growth means there are constantly new things to work on every day, as such it’s likely that you’ll often be working across the board on new and exciting projects.


  • Competitive salary, plus equity options
  • Flexible working hours, we value work-life balance
  • In-house chefs that cook delicious breakfast and lunch for us each day
  • Free yoga and use of onsite gym
  • Generous parental (including secondary) leave policy
  • Pet-friendly offices
  • Sponsored social clubs and team events
  • Fun and quirky celebrations
  • Relocation budget for interstate or overseas individuals for you and your family