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Senior Site Reliability Engineer - Open to Remote across ANZ

Sydney, New South Wales, Australia – Full-time

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

About the Reliability Platform Group 

The Reliability Platform Group is responsible for providing the tools and processes to scale reliability across all Canva services. Our teams work together, and with other groups, to deliver preventive and detective tooling, processes and best practices that uplift Canva’s reliability. We do this by driving operational excellence, reducing the impact of incidents, and providing visibility and accountability across the broader Engineering community.

The group encompasses Observability, Availability, Detection & Response, Major Incident Response and Pre-Emption domains and is set to grow rapidly in the near future as we shoot for some ambitious goals.

Role Responsibilities

  • As an individual contributor, design and implement processes, tools, automation, and libraries that service teams can use to improve the reliability of the services they own. For instance, adding a new long-awaited feature in our circuit breaker library.
  • Introduce chaos engineering to Canva and conduct experiments to identify possible scenarios in which cascading failure might occur and to verify the reliability measures we introduce to prove this works as expected. E.g. discovering what will happen when this newly introduced service goes down? Does the fallback for this rare failure actually work?
  • Work with product engineering teams to ensure reliability best practices and tools are rolled out in every service across the whole organization. It’s not enough to create a new throttling library, we want to make sure it’s successfully used in every service.
  • Foster a culture within the Engineering org that puts reliability first and establish processes and policies that drive reliability within product engineering teams. This includes things like SLAs, error budgets, on-call response, incident resolution, observability best practices.
  • Deep investigation into production incidents followed up by applying the learning to code. 
  • Researching, developing and justifying the best choices in the form of design docs for tools and processes that will shape the future of reliability at Canva.
  • Propose new approaches and solutions to ensure we future-proof Canva’s distributed cloud infrastructure as we scale.
  • Participating in design meetings, hiring interviews, and code reviews.

Required Skills & Experience

  • Bachelor's degree in Computer Science, a related technical field involving software or systems engineering, or equivalent practical experience.
  • Previous experience of working as a reliability/chaos engineer and/or strong knowledge of Google SRE
  • Expertise in designing, analyzing, and troubleshooting large-scale distributed systems and ability to debug, optimize code, and automate routine tasks.
  • Experience working with a mainstream programming language.
  • Solid understanding of resiliency techniques and patterns – load balancing, throttling, back pressure, circuit breaking, etc; 
  • Experience working with microservice architectures in large distributed cloud environments (ideally AWS). We’re hosted on AWS and leverage the tools they provide as much as possible
  • Experience with RPC Frameworks, Finagle, Thrift or gRPC; Understanding how services communicate with each other is crucial to find out where a failure can occur. 
  • Knowledge of networking protocols such as TCP, HTTP/2, WebSockets, etc. The life of a request doesn’t start inside the backend web server, but rather in the browser of a user.
  • Disciplined coding practices, experience with code reviews and pull requests and a creative and conceptual problem-solving approach.
  • Strong communication and team collaboration skills, both written and verbal.  As a reliability engineer, you will need to share the knowledge, communicate and coordinate changes across multiple service teams.

Our Benefits

  • Competitive salary, plus stock options via our ESOP plan.
  • Flexible daily working hours, we value work-life balance.
  • Breakfast and lunch prepared by our wonderful Vibe team.
  • Onsite-Gym and Yoga Membership.
  • End-of-Trip Facilities: Bicycle parking and showers.
  • Generous parental (including secondary) leave policy.
  • Pet-friendly offices.
  • Internal Coaching and Employee Support Programs.
  • Sponsored social clubs, team events, and celebrations.
  • Relocation budget for interstate or overseas individuals that legally qualify for visa sponsorship.

Working at Canva 

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

Equity packages for you to truly be a part of the Canva journey. 

We have a hybrid work model (in-office & from home), with our offices are always open to you balancing flexibility and connection

Flexible leave so you can recharge, give back, support others or focus on your own professional development.

Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.

An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.

Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.

Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.   

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.