Customer Support & Happiness

We’re empowering everyone to design by giving people the support they need to get the most out of Canva. Join us and help the world to design.

How our Customer Happiness team works

We empower design by making sure everyone gets the most out of Canva. Our mini-teams specialized in Product Support, Print Support, Social Media Support and Content Support work across a variety of platforms to deliver assistance in no time. We’ve collated all our information into a solid knowledge base, which we share with people in concise, insightful and tailored ways.

Canva focuses on building a great user experience, and part of that is great support.

AJ Basilio
Head of Customer Happiness

Why Canva is a great place to be a Customer Happiness specialist

We don’t just make our customers happy, we make sure we’re happy as well. There are a lot of growth opportunities within the team – we’re offered workshops and seminars that help us hone and develop our skills, so we can effectively contribute to the team and improve our processes.

Ludiver Laxamana
Customer happiness specialist

Our values

Our Customer Happiness team works from our Manila office to provide support to Canva users around the world, while our Customer Success team develops relationships with global brands and helps them use Canva to its fullest potential.

Commitment to pursue excellence

More than providing simple answers to queries, we want to go above and beyond people’s expectations. This means offering excellent service, relevant information, and helpful alternatives to learning more about Canva.

Offer genuine help

To make using Canva an even better experience for people, we always try to build a good relationships. We listen and empathize with their concerns, and never forget to maintain a positive attitude.

Empower and support each other

Excellence in service begins with us. To ensure maximum user satisfaction, we conduct extensive onboarding programs for new hires and continuous mentoring and bootcamp sessions.

Open communication environment

Communication is the key to our team’s success, so we promote an open environment where everyone can approach one another. Product updates, daily team briefings and feedback sessions make sure everyone is well informed.

Be resilient and adaptable to change

Customer service is a fast-paced work environment. Trends are ever-changing, and company goals and focus may change. In spite of this, we do our best to work through it all efficiently.

Have fun

Hard work is best appreciated when you have fun too. Activities like our team celebrations, coffee runs, meals out and team parties help to build stronger bonds and celebrate even the small team wins.

Some things we’re proud of

  • #canvalove

    Whenever we see #CanvaLove tweets, we become even more inspired to make design simple for everyone.

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  • Quick response time across all channels

    Responding to people quickly lets them know we care. We’re at 5mins for social media, 1hr for email and falling.

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  • Great help center

    Being able to offer in-depth solutions and alternatives via a simple search makes the Canva experience even better.

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