Commitment to pursue excellence
More than providing simple answers to queries, we want to go above and beyond people’s expectations. This means offering excellent service, relevant information, and helpful alternatives to learning more about Canva.
Our values
Our Customer Happiness team works from our Manila office to provide support to Canva users around the world, while our Customer Success team develops relationships with global brands and helps them use Canva to its fullest potential.
Offer genuine help
To make using Canva an even better experience for people, we always try to build a good relationships. We listen and empathize with their concerns, and never forget to maintain a positive attitude.
Empower and support each other
Excellence in service begins with us. To ensure maximum user satisfaction, we conduct extensive onboarding programs for new hires and continuous mentoring and bootcamp sessions.
Open communication environment
Communication is the key to our team’s success, so we promote an open environment where everyone can approach one another. Product updates, daily team briefings and feedback sessions make sure everyone is well informed.
Be resilient and adaptable to change
Customer service is a fast-paced work environment. Trends are ever-changing, and company goals and focus may change. In spite of this, we do our best to work through it all efficiently.
Have fun
Hard work is best appreciated when you have fun too. Activities like our team celebrations, coffee runs, meals out and team parties help to build stronger bonds and celebrate even the small team wins.
Some things we’re proud of
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#canvalove
Whenever we see #CanvaLove tweets, we become even more inspired to make design simple for everyone.
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Quick response time across all channels
Responding to people quickly lets them know we care. We’re at 5mins for social media, 1hr for email and falling.
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Great help center
Being able to offer in-depth solutions and alternatives via a simple search makes the Canva experience even better.
Our teams
We hire the best specialists in each field and empower every team, then work together to make the best product possible.