Customer Support & Happiness

Commitment to pursue excellence

More than providing simple answers to queries, we want to go above and beyond people’s expectations. This means offering excellent service, relevant information, and helpful alternatives to learning more about Canva.

Offer genuine help

To make using Canva an even better experience for people, we always try to build a good relationships. We listen and empathize with their concerns, and never forget to maintain a positive attitude.

Empower and support each other

Excellence in service begins with us. To ensure maximum user satisfaction, we conduct extensive onboarding programs for new hires and continuous mentoring and bootcamp sessions.

Open communication environment

Communication is the key to our team’s success, so we promote an open environment where everyone can approach one another. Product updates, daily team briefings and feedback sessions make sure everyone is well informed.

Be resilient and adaptable to change

Customer service is a fast-paced work environment. Trends are ever-changing, and company goals and focus may change. In spite of this, we do our best to work through it all efficiently.

Have fun

Hard work is best appreciated when you have fun too. Activities like our team celebrations, coffee runs, meals out and team parties help to build stronger bonds and celebrate even the small team wins.