About Flagship Facility Services

Flagship Facility Services⁠(opens in a new tab or window) is a facilities management company serving more than 1,800 client locations across North America. These clients range from large airports and pharmaceutical companies to major manufacturers and technology firms.

Summary

• Problem Canva solves: Canva helps Flagship strengthen brand consistency across frontline and corporate teams, improving collaboration and productivity.
• Canva features used: Brand Kit, Talking Presentations, Resize & Magic Switch, Magic Write, Frames, Background Remover.
• Flagship teams using Canva: Six teams including Creative, Sales, Operations, HR and Recruiting, Safety, and Internal Communications.

ROI

• Saved 520+ hours per year on design feedback
• Reduced report editing time by 50% with Canva
• Saved thousands of dollars on external HR design support

The Challenge

Visual communication is how Flagship teams share ideas and information, from Site Managers designing customer reports on the ground, to Sales producing presentations.

Before Canva, the business lacked effective design workflows, and brand consistency was a major challenge. Content often came to the Marketing and Creative Services department for approval riddled with errors, draining time-strapped resources.

“There were brand identity issues, some teams were using stretched logos and [the wrong] fonts. I was correcting over 50 reports a week,” says Amanda Ruthman, Presentation Specialist in Flagship’s Marketing team.

Flagship first encountered Canva in 2019 through a Social Media Manager who used the platform to create visual content for social platforms.

"Every internal design request came to our team,” says Josh Cooley, Flagship’s Creative Director. “I was interested in Canva’s brand standardization capabilities and how we could onboard different teams within one platform. Senior leadership quickly saw value once we demonstrated shared benefits for HR and Operations.”

Flagship needed a self-serve platform to enable teams to scale design efficiencies across the company. Canva Teams⁠(opens in a new tab or window) was the perfect solution.

The Solution

Flagship quickly standardized its brand assets in Canva, giving teams immediate access to more than 90 custom-built templates, from white papers to sell sheets, reports, and presentations. Colors, logos, and fonts were also centralized within the Brand Kit, giving teams one-stop access to the correct branded materials.

Creating operational reports for thousands of customers was one of the biggest resource strains on the Marketing team. With easy-to-edit custom-built templates available within Canva, Site Managers get a head start on the content creation process before handing it over to the Marketing team for final touches.

Both teams save over 10 hours a week on design edits. That’s 520 hours a year.

Giving employees the tools to autonomously create visual content while staying within the brand guardrails has freed up time for the Creative teams. Now they can tackle the bigger-picture design tasks that would have previously been outsourced.

“We’ve refined brand standardization across the whole company,” Josh adds. “Canva has saved us thousands of dollars now that all design is managed internally.”

Creating efficiencies for every team

Canva is now the central platform for teams to create and collaborate on visual content at Flagship.

The Sales team uses Canva to produce video content with Talking Presentations. The self-recording function on Canva adds value to their sales toolkit with asynchronous video presentations, making for more engaging outreach.

Before Canva, Flagship’s HR team relied on Marketing to create job flyers, adding extra time and cost to the hiring and production process. Now Canva templates make quick work of these flyers.

Small tweaks that would take the lion’s share of work are simplified by Canva’s AI-powered editing tools. Features like Resize & Magic Switch make it easy to convert collateral to any spec or format, at scale.

“It’s changed the game for us,” says Chad Phillips, Creative Services Manager. “Some people are fearful of AI. Being a lean team producing lots of content, we’re excited. It’s saved us valuable time.”

“The bottlenecks in creative workflows disappeared when we implemented Canva,” adds Josh. “As a designer, I never thought I would get to this point. But I'm using Canva almost exclusively as my design platform.”

Brand consistency and control

Brand management tools add another layer of quality control for business leaders to scale content production in their organization.

“Our frontline teams are spread across the country and removed from our corporate office,” says Chad. “But we don’t want them to feel like they’re on an island when it comes to our branding.”

Canva’s Brand Controls allow the team to lock branded elements on templates. “We’re able to give our teams on-brand templates that they can't break,” says Josh.

“Our Operations team doesn’t have time to sit around, download themes, and import fonts to all of their apps,” says Amanda. “With Canva, they can add a logo or swap colors in a few clicks.”

Designing on any platform

Canva allows Flagship teams to create with ease, no matter their location or device. Almost immediately, the Site Managers on the frontline reap time-saving benefits using the Canva mobile app.

Before, it would take hours on a computer to upload pictures and populate reports. Now, Site Managers can complete reports on-the-go with the mobile app. Images are uploaded already perfectly sized in Frames.

“It’s helped to create flexibility, since the nature of their job means they don’t have time to be desk-bound,” shares Amanda.

“I love the seamlessness between the mobile app and desktop,” adds Josh. “Our teams are actively using both.”

“Canva is a resource that allows you to work smarter, better, and faster. It’s flexible with your business needs.”

Collaborating at scale

Canva’s real-time collaboration features put Flagship’s projects on the fast track.

Edits and approvals on designs can happen easily within Canva which saves teams time from switching between platforms and cuts out lengthy review times. Teams can easily scale their outputs with Canva’s all-in-one platform.