• Privacy

Privacy

Your privacy is incredibly important to us. One of our core values is to ‘be a good human’, and this applies to everything that we do, including the way we handle your information. We value that you trust us with your information, and we appreciate the important responsibility we have to keep this safe.

How we respect your privacy

  • You’re in Control - Users can delete or download their data in their Account Settings and make other privacy requests (such as to access their data) at privacy@canva.com. We comply with laws requiring consent for marketing and tracking and provide the ability to opt-out.
  • Strict Internal policies - On how we handle, secure and retain user data and respond to incidents. We also maintain up-to-date records of our data processing activities and data flows.
  • Safeguards on Overseas Transfers - Whenever Canva transfers your data to a place other than where you live (especially if it has less strict privacy laws), we ensure adequate technical, organizational and contractual safeguards are in place.
  • Data and Privacy Transparency - We are open about how we use your data in our privacy policy. We also provide regular Transparency Reports on requests we receive from government authorities to access user account data.
  • Data Protection Impact Assessments - We practice privacy by design, with new products and projects presenting privacy risk assessed for any impact.

Frequently asked questions - Privacy

Canva stores your data in the United States.

Canva is a global company with staff all around the world. Data is processed by Canva group members in Australia, New Zealand, the Philippines, the United Kingdom, Singapore, Europe and the United States pursuant to our intra-group Data Transfer Agreement.

We have a range of globally respected service providers around the world that help us deliver Canva to you. We require them to enter into Data Processing Agreements with Canva.

These agreements have been designed to comply with privacy laws protecting the data of our users around the world. For our users in Europe and the United Kingdom, they include the EU Standard Contractual Clauses(opens in a new tab or window) and the UK International Data Transfer Addendum(opens in a new tab or window). We also carry out transfer impact assessments on vendors that receive personal data from Europe and the United Kingdom to assess technical and organizational measures, in addition to security due diligence.

Yes. We have a team of specialists across Australia, the United States, United Kingdom, China and the Philippines and a network of advisors across the globe dedicated to ensuring we’re building a safe and trusted platform.

Your designs are set to our highest privacy setting by default. This means only people added to a design can access it, anyone that hasn’t been added will need to request access.

You can update the privacy of your designs so that anyone with the link can access, or use a view-only link, which will allow anyone on the internet with the link or URL to access your design. Because links can be on-forwarded or placed on the internet by recipients, be careful not to include any confidential information in designs with these settings enabled.

For more information on design privacy settings, see our help center article here(opens in a new tab or window).

Canva is committed to ensuring the safety of students and educators when using Canva for Education. We are a trusted partner to schools and districts, and strive to meet or exceed student data compliance obligations under applicable law. Canva for Education and our privacy policies are designed to meet our responsibilities under the Family Educational Rights and Privacy Act (FERPA) and the Children’s Online Privacy Protection Act (COPPA) and our compliance has been certified by iKeepSafe(opens in a new tab or window).

Canva is a signatory to the United States National Data Privacy Agreement (drafted by the Student Data Privacy Consortium) and has signed this model agreement with a number of States in the United States. For States or districts who have not signed onto the National Data Privacy Agreement, Canva offers a Data Processing Addendum(opens in a new tab or window) (DPA) that is automatically incorporated into your agreement with us. Canva will also review data privacy and data sharing agreements at the State or district level. To find out how to enter into a National Data Privacy Agreement with Canva or provide an agreement for review, email edu-experts@canva.com. If you are ready to start using Canva, go to: https://www.canva.com/education/(opens in a new tab or window)

If you are a Canva Teams customer, we offer a Data Processing Addendum(opens in a new tab or window) (DPA) to Canva Teams that is automatically incorporated into your agreement with us.

For our customers in Europe and the United Kingdom, we act on your behalf as your Data Processor in relation to any personal data within your Team. So that you can meet your legal obligations, we have ensured the DPA contains the:

You can contact Canva at any time at privacy@canva.com(opens in a new tab or window).

If you are in the United Kingdom, our local representative is:

European Data Protection Office UK (EDPO UK)

8 Northumberland Avenue,

London WC2N 5BY, United Kingdom

info@edpo.com(opens in a new tab or window).

If you are in the European Economic Area, our local representative is

European Data Protection Office (EDPO)

Regus Block 1, Blanchardstown Corporate Park,

Ballycoolen Road, Blanchardstown,

Dublin, D15 AKK1, Ireland.

info@edpo.com(opens in a new tab or window).

Canva AI

We take our responsibility to safeguard your data seriously. We strive to be transparent about the privacy policies, practices and technologies we’ve put in place to keep your data safe.

To ensure you’re always in control of how we use your data, we’ve introduced two new privacy settings that you’re able to manage. One setting relates to your general usage and activity data, and the other setting relates to your user content. These new settings let you choose the type of data you’re comfortable sharing with us, and how we may (or may not) use it to train AI.

Rest assured, you can always change and manage how we collect and use your data by visiting the Privacy Settings(opens in a new tab or window) page and updating your preferences at any time.

Frequently Asked Questions - Data Use to Train Canva AI

Canva does not train AI on your user content, unless you enable the setting in your Privacy Settings(opens in a new tab or window).

We’re developing our AI features using a combination of:

  • Content from creators that are part of the Canva Creators(opens in a new tab or window)program and have consented to this. We’ve committed $200 million to Canva Creators and Creator-driven AI over the next three years to ensure that our Creators can earn a viable income stream while helping fuel the creativity of millions of people around the world.
  • Licensed content from stock media agencies and other partners. Contributors, creatives, and agencies receive royalty compensation for this licensing.
  • Openly licensed content.
  • User content from our users who have expressly consented and explicitly opted in to help support Canva in building better AI features.
  • General usage and activity from our users who have not opted out. This includes things like design metadata, such as what color and font combinations are popular with our community and other anonymised information detailed below. Most importantly, this does not include your private design content, and you can choose to opt out at any time.

Our range of AI features are powered by a variety of models and technologies, including open source models developed by our partners. We do not allow our partners to train models on user content without express consent.

General usage and activity data covers information about how people use Canva, but never your user content. General usage and activity data includes things like:

  • Design metadata, such as how people use layouts, colors, and fonts.
  • Analytic events, such as what features you use, and which buttons you click.
  • Search queries, such as what templates and graphics people search for.
  • Prompts that are instructions or commands, such as prompts entered into Magic Edit, but this does not include the photo that you are editing.

We use this information to help build better products and features. For example, by knowing which fonts are most popular, we can provide better font combinations and suggestions. You can opt out of sharing this data with us at any time in Privacy Settings(opens in a new tab or window).

Your content includes things like the text in your designs, media you upload, and prompts you enter that are content-based (we also refer to this as your 'user content'). For example, the photos and videos you submit through Magic Video or the prompts you use for Magic Write are considered content-based prompts. By default, we do not use this information to train our AI products and we don’t allow third parties to do so either. You can choose to opt into sharing this information to help us improve Canva, but this is entirely optional.

We know this data is sensitive, so if you do decide to opt-in to sharing this to help us build better products, we have strict controls and policies in place designed to protect your privacy.

You can manage how we use your data to improve our product by visiting Canva’s Privacy Settings(opens in a new tab or window) page and updating your preferences. You can change these preferences at any time.

To opt-in to Canva using your user content:

  1. Sign in to your Canva account.
  2. Navigate to ‘Account settings’ and click the tab ‘Privacy Settings’.
  3. Locate the section titled ‘Your content on Canva is not used to train AI unless you turn this on’ and switch the toggle on.

To manage how Canva uses your general usage and activity data:

  1. Sign in to your Canva account.
  2. Navigate to ‘Account settings’ and click the tab ‘Privacy Settings’.
  3. Locate the section titled ‘Your general usage and activity helps Canva build better AI features unless you turn this off’ and switch the toggle off.

Canva Creators are in full control of how their content and data is used. Creators can opt-out of Canva’s AI training process by updating their preferences through the Creators Support Form(opens in a new tab or window) at any time.

One of our core values at Canva is to ‘be a good human’, and this applies to the way we handle your data. Your privacy is incredibly important to us, and you can learn more about how we protect your privacy(opens in a new tab or window) and the security(opens in a new tab or window) of your data in our Trust Center.

By default, we do not allow third parties to train AI on your user content. However, if you opt-in to Canva using your user content to train AI, we may occasionally share your user content with our trusted third party partners who are assisting us in enhancing our AI products. Rest assured, we have vetted these third parties and have strict measures and policies in place to ensure the security and privacy of your data.

The privacy settings for Canva for Education users are disabled. This means Canva for Education users can not opt-in or opt-out of these privacy settings. Canva does not train on the user content of students using Canva for Education, and we do not allow these users to opt in to this privacy setting.

For users who have a Canva Teams account, you will see that this control in the Privacy Settings page is currently disabled. This setting can only be changed and managed by your Team Administrator. The ability to opt-in is coming soon, and we’ll let you know when it’s ready. This means that we do not use your user content to improve and train AI, and we don’t allow third parties to do so either.

No. If you choose to use a third party app available at canva.com/apps, the terms and conditions and privacy policies of the third party will apply. We recommend familiarizing yourself with how the third party uses your data and user content before using the third party app.

Compliance certifications

FERPA Compliant
COPPA Compliant
NPC Seal of Registration

Canva Philippines