I’m not happy with my print order

We want you to love what you print with Canva. If something isn’t right, please reach out within 30 days of receiving your order. We’re here to help.

Our team will carefully review your case and work with you to make it right. Depending on the situation, we may offer a reprint, a refund, or a coupon.

To help us resolve your issue quickly:

• Fill out our support form and attach clear photos of the product
• Select the design you ordered
• Briefly describe the issue

If requested, please allow us to view your design so we can validate the request promptly.

We’ll review and support claims related to:

• Printing defects (such as misalignment, streaks, or smudges)
• Damage during delivery
• Receiving the wrong quantity or product
• Major differences between your approved design and the final product

Issues reported after 30 days from delivery may no longer be eligible for compensation, unless there are exceptional circumstances. Check your order as soon as it arrives so we can step in quickly if something’s not right.

Related articles:

• My order is late or never arrived
• I need to cancel or change my order
• I’m having print order collection issues
• I’m having trouble submitting my order
• Why can't I print my design? The Print button is unavailable