Canva is lagging or running slow
When Canva is taking longer than usual to load the screen or respond to your actions, it may have something to do with network connectivity or browser compatibility. You can try our recommended troubleshooting steps here to fix the issue.
If you need help downloading your design, check out I can’t download my design or video.
Additionally, If Canva stops responding or crashes, see Canva is crashing or freezing when I use it.
Before you start troubleshooting, visit the Canva Status page to check for reported issues.
Check your network connectivity
- Ensure you have a fast and stable internet connection.
- If you’re using a VPN, turn it off, then on.
- Close other apps or tabs running in the background that are not in use.
Check your browser compatibility
- Make sure you’re using Canva on a supported browser (Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge) or switch to a different device. If you’re using a supported browser, check if the version is updated. Learn more about our minimum technical requirements.
- Clear your browser’s cache and then refresh the Canva page you’re on. Note: Clearing your browser cache may log you out from other sites.
- You may also try the Mac or Windows desktop app. If you’re already using the desktop app, reinstall it.
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