Manage email subscriptions and mobile notifications
Message preferences page
We're rolling out navigation changes gradually, so some steps in this Help article may not accurately reflect what you see in the app. If you can't find Canva AI, your profile photo, or your Print cart on the homepage, go to More.
Choose what messages you receive from Canva, including marketing emails, push notifications, and team updates. You can also control sales and research communications from the same place.
Go to Your account, and then select message preferences to manage your options.
You can’t unsubscribe from account and security-related communications.
Access your message preferences
- From the homepage, go to your profile icon.
- Choose Your account, then select Message preferences.
- You’ll see two tabs:
- Tips and News – Marketing messaging controls
- Account – Team activity, research, and sales communication controls
Manage marketing messages
You can stop or pause receiving marketing emails and mobile push notifications from us. You can also choose how often you want to receive them and the topics you’re interested in.
Canva Education students are unable to subscribe to marketing messages.
Marketing controls are located under the Tips and News tab.
Turn marketing messages on or off
At the top of the page, use the marketing communications toggle:
- When turned on, you’ll receive offers, updates, and other marketing communications about Canva and its products.
- When turned off, you won’t receive marketing communications.
Choose frequency
Under marketing preferences, select how often you’d like to receive recurring messages:
- Anytime
- Weekly
- Monthly
- Snooze for 3 months
Choose how to hear from us
Select your preferred channel:
- All channels
- Notifications
Changes to your messaging preferences may take up to 3 business days to take full effect. If it has been longer than 3 business days and your changes were not implemented, chat with Help Assistant to get help.
If you’re part of Canva Teams or Canva Business, Canva Education, or Canva for Nonprofits, you can choose whether to receive emails about team activity.
- From the homepage, go to your profile icon.
- Choose Your account, then select Message preferences.
- Select the Account tab.
- Turn the toggle on or off.
- Someone joins the team
- Someone requests for you to review their design
Manage sales communications and research opportunities
- From the homepage, go to your profile icon.
- Choose Your account, then select Message preferences.
- Select the Account tab.
- Turn the toggle on or off.
- Sales Contact - Hear from our sales team about plans and products that suit your needs.
- Research opportunities - Opt in for opportunities to participate in research that helps improve our services.
Managing WhatsApp messages
You can now receive updates, tips, and reminders from Canva directly on WhatsApp.
This feature is currently available only to users in India who signed up using a mobile number.
Opting in to WhatsApp messages
- If you signed up with your phone number, you’ll be opted in to Canva on WhatsApp.
- If you didn't opt in during sign-up, you may still see in-app prompts to join us on WhatsApp later.
How to Opt Out
To stop receiving Canva messages on WhatsApp:
- Open a message from Canva in WhatsApp.
- Reply with STOP or OPT OUT
- You’ll be unsubscribed immediately.
You can opt back in anytime by responding with OPT IN
What to Expect on WhatsApp
You may receive messages such as:
- Feature updates: Discover new or trending Canva features.
- Onboarding tips: Get template recommendations based on your use case.
- Trial or plan reminders: Stay notified about upcoming expirations.
- Template ideas: Get inspired for events, holidays, or milestones.
- Webinar invites: Join upcoming Canva learning sessions.
All messages come from Canva’s official WhatsApp account and are sent based on your usage and activity.
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