My payment failed or didn't complete

If your payment didn’t go through, there might be a problem with your card. If you had a failed payment and want to renew with your previous rate, you may contact us.

If you’re experiencing credit card payment errors, here’s how you can fix them.

When a payment fails on your billing date, we’ll retry the charge several times over the next 16 days. Your premium features remain active during this period; you won’t lose access right away.

If the payment is still unsuccessful after 16 days, your subscription will be cancelled, and your account will move to the Free plan.

If your plan ends, your designs are still saved in your account. Premium elements in your designs will appear watermarked until you resubscribe, but you can still access your designs at any time. Upgrade to restore full access.

• Check your balance and make sure it's enough to cover the payment.
• If you have one, use a different payment method. Learn more about our accepted payment methods.

Canva accepts the following cards:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners
• Korean local cards (South Korea)

Check if your card number and expiration date are correct. To update your saved card details, select your profile, then select

Check with your bank or card provider to confirm if the transaction is authorised.

If it's a new card, make sure it's activated and enabled for online and international purchases.

We detect your currency based on your location. Check that it looks correct and that your card is allowed to make transactions in that currency.

If you've provided a country and/or ZIP code during payment, check that they're correct. Note that ZIP codes should be provided for US addresses only.

Contact your bank or card provider and provide them with:

• The exact date and time of the payment
• The currency and amount

Ask why they declined this specific payment to Canva. When you check with your bank, ask them to confirm:

• Your card is activated and enabled for online and international purchases
• Canva transactions are authorised
• Your card has sufficient funds for the transaction
• Your card is allowed to make transactions in the currency you're trying to pay in

If your subscription was cancelled due to a failed payment, you can resubscribe anytime at the current rate shown on our pricing page.

• Credit or debit card errors
• Can't use premium features
• Update your payment method
• Supported payment options
• Cancel a Canva plan