Add a recovery email to your Canva account
You can add a recovery email to help recover your account or update your primary email if you lose access.
Verify your primary email address before you add a recovery email.
If your account is managed by an organization or district, you won’t be able to add a recovery email.
Set a recovery email
Once you’re logged in, a banner will ask you to complete your account setup by adding a recovery email if you haven’t added one yet. Select Add a recovery email address from the banner. This will take you to your Settings, where you can continue with the steps below.
Make sure your recovery email address is an email address you can access and receive codes to. You can update or remove your recovery email at any time from your Settings.
Add a recovery email: from the account settings
- From the homepage, select your account profile to open the menu, then select Your account.
- Select Account & security, then go to Recovery methods.
- Next to Recovery email address, select Add.
- Enter your email, then select Continue.
- Enter the code sent to your email to verify it.
Edit or remove your recovery email
Edit or remove recovery email
- From the homepage, select your account profile to open the menu, then select Your account.
- Select Account & security, then go to Recovery methods.
- Next to Recovery email address, select (More).
- Select Edit or Remove.
Edit recovery email
- Enter your new recovery email
- Select Continue.
- Enter the code sent to your new recovery email to verify that you have access to it, then select Continue.
- You may be sent a code to your main email. Enter the code sent to your main email to verify the account update, then select Continue.
Remove recovery email
- Read the warning pop-up, then select Continue.
- Enter the code sent to your main email to verify the account update, then select Remove recovery email.
FAQs
Can I use the same recovery email on multiple accounts?
Yes, recovery emails don’t need to be unique across accounts.
Is my recovery email used for marketing?
No, it’s only used for account recovery and verification purposes.
Why can’t I add a recovery email?
To add a recovery email, your account must have a verified login email. This is required to verify any changes made to your account, including adding a recovery email address.
Can I add a managed email as a recovery email?
Yes, managed emails can be used as a recovery email, but not as a primary email. Keep in mind, if you lose access to your managed email account, you might not be able to recover your account without contacting Canva. If you can't access your email associated with your account, read how to get help here.
How do I recover my account using my recovery email address?
Quick tip
If you’ve previously set up a recovery email, you can recover your account here. Note: This link only works if you’re logged out.
Select the button above, or learn how to recover your Canva account with a recovery email.
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