Can’t schedule posts to social media

If you can’t schedule posts and you’re getting error messages, it’s usually because of internet connection, web browser, or Instagram account connection issues.

See common error messages below and what you can do to fix them.

If you're getting a “Something went wrong” error, it’s probably because of internet connection or web browser issues.

Here are some things that you can do:

• Refresh the Canva page and try scheduling your design again.
• Ensure you have a fast and stable internet connection.
• Check if your browser or mobile app version is updated. Update your browser or app to its latest version if needed. For browsers, make sure that JavaScript is enabled. You can also try switching browsers. Learn more about our minimum technical requirements.
• Clear your browser’s cache and history. Accumulated cookies can sometimes cause trouble. Note that doing this may log you out of other sites.
• Try logging out and then logging back in to your Canva account.
• Try changing your internet connection network or device, if possible.

If you’re getting a “Canva experienced a technical issue” error when trying to schedule to your Instagram Business account, it’s usually because you’re using a Creator account, or your account isn’t connected to a Facebook page.

To fix this:

• Switch to an Instagram Business account. Learn more about getting started with Instagram Business.
• Connect your Instagram Business account to a Facebook page. If you don’t have a Facebook page, set up one and then connect it to your Instagram account.

Learn more about connecting your Instagram account to schedule posts.