Get Canva Pro or Canva Pro Lite free with Jio

You can get Canva Pro or Canva Pro Lite free for 12 months when you subscribe to an eligible Jio plan in India. The Canva plan you get depends on your Jio subscription tier. After 12 months, your trial automatically ends and you’ll switch to Canva Free unless you subscribe to a paid plan.

To redeem the offer, you need to meet both the Jio and Canva requirements.

Jio requirement:

• You're in India and subscribed to an eligible Jio recharge plan that includes this offer.

Canva requirement:

• You're on a free Canva account and have never held a paid Canva subscription.

You're also not eligible if:

• You've redeemed the Jio trial before.

The Canva plan you receive depends on which Jio plan you have. You can see which plan you're eligible for when you start the redemption process in the Jio app.

If you want to know your plan details before redeeming, contact Jio support.

1. From the Jio app or website, find and select your Canva offer. You'll be redirected to Canva.
2. Log in to the Canva account you want to use, or create a new account.
3. On the Redeem your Canva Pro page, select Continue.

Upgrading, downgrading, or cancelling your Jio plan doesn't change your Canva trial. It continues for the full 12 months.

If you lose access to Canva Pro or Canva Pro Lite features, check Settings > Billing in Canva to confirm your trial is active. If it's active and you still don't have access, contact Canva support.

You can add a payment method and start paying for your current plan while your trial is active. Your trial continues for the remaining time, and billing starts automatically once it ends.

If you upgrade to a higher plan (for example, from a Canva Pro Lite trial to Canva Business) while your trial is active, your trial ends immediately and you're charged for the new plan right away.

When your 12-month trial ends, your account automatically switches to the free version of Canva. Your designs stay saved and accessible.

You can subscribe to Canva Pro Lite, Canva Pro, or Canva Business at any time after your trial ends. Payment is due immediately if you subscribe.

If you want another trial through Jio, you'll need to wait 90 days after your first trial ends. After that, standard Canva trial eligibility rules apply. This 90-day wait is specific to the Jio trial. It doesn't apply to standard Canva free trials.

The offer is issued by Jio as part of your recharge, not by Canva.

Check that you've subscribed to an eligible Jio plan. If you've subscribed but still don't see the offer, contact Jio support for help.

Claim link errors happen for a few different reasons. What the message says tells you what to do next.

If you see one of these error messages, here's what to do:

• "Unfortunately, you are not eligible for this offer. It looks like you already have or had a paid plan." This can mean:
  • You're not in India (this offer is only available in India), OR
  • You currently have a paid Canva subscription, OR
  • You've previously had a paid Canva subscription
  Check the eligibility requirements above. If you believe this is a mistake, contact Jio support to look into it.
• "We couldn't start your trial. Please try again or contact support." Wait a few minutes and try again.
• "This offer is currently being claimed. Please try again or contact support." This happens when the link is open in more than one tab or device at the same time. Close any other tabs or devices where the link is open, then try again in a single tab. The link is still valid.
• "This link has expired or isn't valid. Please try again or contact support." Try these steps first:
  1. Go back to the Jio app and click on the Canva offer again (this may generate a fresh link).
  2. Try the redemption process again.
  If the issue continues, contact Jio support to request a new link.
• "You've already redeemed this offer. Head to Canva to start creating." This link has already been used on another account. Each link works once, and we can't reissue it. Contact Jio support to request a new link.

Depending on your issue, contact the right support team:

• Jio-specific issues (plan eligibility, claim link, account): Contact Jio support
• Canva-specific issues (trial activation, account access, features): Contact Canva support