Avoid and clear content ID claims

Music or audio licences are automatically created when you export a Canva design. You might get a Content ID claim when you use Canva’s premium audio in a video you upload to YouTube, Facebook, or Instagram. This can happen when your audio license isn’t properly verified with the platform.

Content ID is a system used by platforms like YouTube and Meta (Facebook/Instagram) to detect copyrighted audio in videos.

A claim doesn’t always mean you did something wrong. If you have a valid license, you can usually resolve the claim by providing your license details during the platform’s dispute or appeal process.

If you're planning to upload your design to YouTube, Facebook, or Instagram, connect your social account to Canva before downloading. This helps the platform see your audio license. It can also prevent automatic copyright claims.

1. Open your design in the editor.
2. Select Share, then choose
   See all.
3. Under Social, select the platform you want to upload to.
4. Select Open, then choose Connect.
5. Log in to the same account you’ll use to upload your video.
6. Finish downloading your design.

If you already downloaded without connecting: Make a copy of your design, then download the copy after connecting your account.

Each Canva design generates one audio license. If you want to use the same audio track in multiple videos, you'll need a separate license for each video.

1. Open the original design.
2. Select File then Make a copy.
3. Use the copied design for the new video.
4. Download the copy (with your social account connected).

Use music from Canva’s library marked Commercial use allowed. To check:

1. Open the design and find the track in the Elements or Audio tab.
2. Select
   More.
3. Look for “Commercial use allowed” to confirm it’s stock music.

If you’ve followed the steps and are still having issues with a content claim, contact our Support team and include:

• A link to your design
• Your license details and the claim screenshot (if available)

We’ll verify whether a license was successfully generated.

If we confirm you have a valid license, dispute the claim and include your Canva account email in the dispute note. This helps us diagnose the issue. Disputes are processed within 48 hours.

If we’ve confirmed your license and the claim hasn’t been released after 48 hours, email the Pro music provider you used. Include your Canva account email and purchase invoice ID.

• Epidemic Sound: copyright@epidemicsound.com
• Audiosocket: help@audiosocket.com
• Artlist: canva-claims@artlist.io

Contact our Support team and include:

• A link to your design
• Your license details and the claim screenshot (if available)

We’ll verify whether a license was successfully generated.

If we confirm you have a valid license, dispute the claim on Facebook or Instagram. Include your Canva account email address in the dispute note to help diagnose the issue. Wait for up to 48 hours for the dispute to be processed.

If Canva has verified that you have a license and if the claim hasn’t been released after 48 hours, please email the audio provider of the Pro Music you used with your Canva account email and your purchase invoice ID.

• Epidemic Sound: copyright@epidemicsound.com
• Audiosocket: help@audiosocket.com
• Artlist:canva-claims@artlist.io

Double-check if:

• You used Canva premium audio (not uploaded audio).
• You connected the correct social account before downloading.
• You used the license details for the exact design you uploaded.

Contact Canva support with:

• A link to your design
• The platform you uploaded to (YouTube/Facebook/Instagram)
• Your license details and the claim screenshot (if available)

• Purchase and get licenses for Pro audio tracks
• Audio protected by third-party copyright
• Use Canva to design digital and physical products for sale