Didn't receive shared design
What can cause this
- It might've been shared to another email address or Canva account.
- Your email service blocks Canva emails.
What to do
- Check with the sender if the design is shared with the correct email address.
- Check your email’s Spam or Promotions (for Gmail) folder. If the email is found there, mark it as Not spam so future emails will go to your inbox.
- Ask the owner of the design to share a design link with you instead.
- Check your email settings or contact your service provider to see if Canva emails are blocked.
- Check the status of the Canva website. There may be ongoing issues affecting the sending and receiving of emails.
When a design is shared with you through email, you should receive one notifying you about it. After receiving the email, you must click on the link in it before you can see the shared design in your Canva account.
To find all designs shared with you:
- From the homepage side panel, click on Projects.
- From the left navigation, select Shared with you.
If someone shares a design with you but you didn’t receive the email, you can try the following:
- Check with the sender if the design is shared with the correct email address.
- Check your email’s Spam or Promotions (for Gmail) folder. If the email is found there, mark it as "Not spam" so future emails will go to your inbox.
- Check with your email provider if emails from Canva are blocked.
- Ask the design’s owner to share a design link with you instead.
- Check the status of the Canva website. There may be ongoing issues affecting the sending and receiving of emails.
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