Make sure your organization receives Canva emails
If your organization uses strict email security tools, Canva emails can be blocked before they reach users' inboxes. This is most common in larger organizations (including schools and government agencies).
To prevent delivery issues, ask your information technology (IT) admin to allowlist Canva’s official sender email addresses and Internet Protocol (IP) address ranges listed in this article.
Allowlisting means adding Canva to your approved sender list so emails aren’t filtered or quarantined.
This helps your organization reliably receive:
- Login verification codes
- Password reset emails
- Billing updates
- Design share notifications
Prepare for Canva email allowlisting
Confirm IT admin access
An IT admin who can manage your organization’s email security and filtering tools needs to make these changes.
If you’re not an IT admin, share this article with your IT admin so they can review your organization’s email setup.
Know when to set up allowlisting
Set up allowlisting:
- When your organization first sets up Canva
- Before rolling out Canva across your organization
- When users report missing login verification codes or password reset emails
- When design share notifications aren’t arriving
Setting this up early can reduce support requests and delays when people start using Canva.
Allow Canva sender email addresses
Ask your IT admin to allow these sender addresses.
Used for login verification codes, password resets, and billing notifications:
- no-reply@account.canva.com
Used for non-critical notifications such as design share notifications:
- no-reply@canva.com
These are Canva’s official sender addresses for account and notification emails.
Allow Canva sender IP address ranges (if your organization filters by IP)
Some organizations filter email based on the sending server’s IP address. If yours does, ask your IT admin to allow the following IP address ranges.
- 23.249.221.12
- 23.249.221.202
- 54.240.68.116
- 54.240.68.117
- 54.240.68.118
- 54.240.68.119
- 54.240.68.120
- 54.240.68.121
- 54.240.68.122
- 54.240.68.123
Allow IPs for non-critical emails
- 54.240.76.81
- 54.240.76.82
- 54.240.76.83
- 54.240.76.84
- 54.240.76.85
- 54.240.76.86
- 54.240.76.87
- 54.240.76.88
- 54.240.76.89
- 54.240.76.90
- 54.240.76.91
- 54.240.76.92
- 54.240.76.93
- 54.240.76.94
- 54.240.76.95
- 54.240.76.96
- 54.240.76.97
- 54.240.76.98
- 54.240.76.99
- 54.240.76.100
Allowlisting Canva emails using SPF and DKIM authentication
If your IT admin uses policy-based allowlisting, you can configure your mail gateway to trust emails that pass SPF and DKIM authentication from Canva.
Canva sends:
- Account-related emails from account.canva.com
- General notifications from canva.com
If your mail security tools support this approach, configure them to allow delivery of any emails that pass BOTH SPF and DKIM validation for these domains.
This approach is more reliable than IP-based allowlisting because it continues to work even if Canva’s sending IP addresses change.
I’m not receiving my login verification code
What can cause this
Your organization may be filtering or blocking Canva emails through spam filtering, quarantine tools, or network-level email security (tools that block emails before they reach inboxes).
What to do
Ask your IT team to:
- Check email quarantine and spam filtering tools.
- Allowlist Canva’s official sender email addresses.
- Allowlist the Canva IP addresses.
If your organization uses advanced email security tools, filtering may happen before emails reach inboxes. Your IT team may need to review network-level email rules.
Some users receive emails, but others don’t
What can cause this
Email filtering rules may differ by department, group, or domain. In some cases, a mail gateway (the system that routes and filters inbound email) may block certain IP addresses.
What to do
Ask your IT admin to:
- Review email security policies applied at the group or domain level.
- Confirm filtering rules are consistent across departments.
- Check whether any mail gateways are blocking Canva IP ranges.
Tip: Share this article with your IT admin so they can confirm the organization-wide email setup is consistent.
Frequently asked questions
Do these IP addresses change?
IP ranges may change over time as we improve our systems. We recommend bookmarking this page and checking for updates if you notice new email delivery issues.
Does Canva send emails from other domains?
For account and automated notifications, Canva uses the sender addresses listed in this article (for example, no-reply@account.canva.com and no-reply@canva.com).
Canva may also send emails from other domains for marketing communications, recruitment, product updates, surveys, reviews, and other non-account messages.
If your IT team needs additional validation for a specific email, contact us to get help.
Is allowlisting required for all organizations?
No. Most users receive Canva emails without additional setup. Allowlisting is typically only needed for organizations with strict email filtering.
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