Fix issues and improve results with Canva AI
If something isn’t working as expected with Canva AI, try the steps below.
Fix unresponsive Canva AI
If Canva AI isn’t responding:
- Check your internet connection
- Refresh your browser or restart the app
- Clear your browser cache
- Try a different browser or device
If Canva AI is still not responding, try again after a few minutes.
Fix flagged prompts
If your prompt is flagged, it may include restricted or sensitive content.
Check that your prompt does not include:
- Copyrighted or trademarked material
- Explicit or harmful content
- Restricted topics
If you think the flag is incorrect:
- Select the Give feedback option
- Explain why the result should not be flagged
Fix access to Canva AI features
If you can’t find or open a specific Canva AI feature, check any of the following:
- Your Canva Plan. Canva AI is a premium feature available with Canva Pro, Canva Teams, Canva Business, Canva Enterprise and Canva for Nonprofit. It counts toward your monthly AI allowance.
- Your admin settings (for Canva Enterprise or Canva Education). Your admin may not have this enabled for your organisation. Ask them to enable it so you can access.
- Your application version. If you're on mobile, make sure you update to the latest version.
Canva AI 2.0 features are rolling out gradually. If you don't see a new feature yet, we'll get it to you soon.
Fix differences in Canva AI experience
If Canva AI looks different or behaves differently than expected:
- Earlier experiences may use a simpler prompt-and-result flow
- Canva AI is still being updated, so you may see a newer experience
- The latest experience supports creating and refining content through conversation
Improve Canva AI results
If the results don’t match what you expected:
- Be more specific with your prompt. Learn how to write better prompts.
- Include details like style, colours, or layout
- Break complex requests into smaller steps
- Continue the conversation to refine results
- Attach files to give more context
You can also use the feedback options in Canva AI to improve future results.
Resolve AI usage limit issues
Each use of Canva AI counts towards your monthly usage limit.
If you reach your limit:
- You’ll see a notification in Canva
- Your usage resets at the start of your next billing cycle
- You can upgrade your plan for more usage
Learn more about understanding your AI usage
Still need help?
If these steps don’t resolve your issue:
- Select the Give feedback option in Canva AI
- Contact Canva Support
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