Forbidden (403) error when opening Canva links and managing your subscription

If you’re getting a “Forbidden (403)” error on Canva, this is generally caused by being in the wrong account or by access restrictions.

A quick way to fix this is to verify the account you should be using for the task you’d like to do. After that, make sure to log in to Canva using that account.

Depending on the actual cause, there are other solutions you could try.

This happens if:

1. You don't have permission to access the design.
2. You're trying to view a shared design using the wrong account or team.

To fix the 403 error, ensure you're logged in to the correct account or contact the design owner to give you access.

This happens when you’re in the wrong account. To fix the 403 error, log in to the correct account. We suggest checking your email for the print invoice to verify which account the invoice or print order is related to.

This happens when you’re trying to log in to Canva using a link from an email. The error may happen if you’re already logged in to a different account on your browser. To fix the 403 error, log out and then log back in using the link from your email.

This happens when you’re accepting a team invite received through email, but you’re logged in to a different Canva account. To fix the 403 error, check that you're signed into the Canva account that matches the email address which received the login link. If you aren't, then log back in using the correct account.