I’m having trouble submitting my order
My order is not submitting
What can cause this
There might be an issue with your payment method, shipping address, browser, or internet connection.
What to do
Add a new payment method or select a different one from your saved payment methods.
- You can add a new payment method or select a different one from your saved payment methods. Learn more about Canva’s supported payment methods.
- Payment methods that don't support one-time payments won’t appear at checkout for print orders, even if they’re saved to your team.
- If you select a payment method that doesn’t support your currency, the payment will fail.
- Make sure the delivery address is within your region or country. Shipping to a different supported region or country than where you are located is not currently available. Learn more about where Canva prints and ships.
- Use a different but trusted internet connection, if available.
- Use a browser that doesn’t use a proxy network.
- Use a regular browser, not incognito or private mode.
If you’re still unable to submit your order, please contact us so we can help. Please be detailed as possible to help us solve the issue faster.
Don’t see the Print button? Learn what to do if the Print button is unavailable.
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