Track your Canva Print order
After you place a Canva Print order, you can check its status in Settings. See below to understand what each status means, track your shipment, and find out what to do if your tracking isn't updating.
We're rolling out navigation changes gradually, so some steps in this Help article may not accurately reflect what you see in the app. If you can't find Canva AI, your profile photo, or your Print cart on the homepage, go to More.
Track your Canva Print order
- On the homepage, select your account profile to open the menu.
- Choose Settings.
- Select Orders and invoices.
- Look for your order and its current status. You can also filter by type so it only shows print orders.
Decoding print order statuses
Here are the print order statuses and what they mean.
Delivery order statuses
- Order Placed: We've queued your order, and it’s pending processing. You have two hours from placing your order to cancel it or edit your shipping address.
- Processing: Your order is being prepared for printing.
- Printing: The print facility is printing your order.
- Shipped: Your order is on its way. We’ll send the tracking number to your Canva-registered email.
- Cancelled: You cancelled your order, or we cancelled it due to a problem.
- Error: The shipping address is incorrect or incomplete, or there’s an error with your order.
If the courier has shipped your order late, you can contact them for updates. Be sure to note the tracking number linked to your order.
Collection order statuses
- Order Placed: We’ve queued your order, and it's pending processing.
- Processing: The print facility has accepted your order.
- Printing: The print facility is printing your order.
- Collecting: The order is ready for collection at the store. You'll receive an email when your order is ready. You have 30 days to collect before the store disposes of the order.
- Collected: The order has been collected.
- Error: The shipping address is incorrect or incomplete, or there’s another error with your order.
If you’re not sure why you’re seeing the Error status, please contact us so we can check.
Tracking your shipment
Once your order’s status changes to Shipped, you can track it a few ways.
- From your order details: Go to Settings. Then, select Orders and invoices. Choose your order from the list and select Track order.
- From your email: You'll receive a shipping confirmation email with a tracking link.
- From tracking.canva.com: Enter your order number to see the latest status.
If your tracking link isn't working yetIt can take 24–48 hours after dispatch for tracking information to appear on the courier's website. If your tracking shows "Label created" or "Status not available," this is normal — check back after 24–48 hours.
If tracking still isn't updating after 48 hours, contact Canva support.
Receiving order notifications
Canva sends order updates to the email address you used when placing your order. Alternatively, you can track its progress in your Orders and invoices.
If you want future orders to send notifications to a different email address, update your email address before placing your next order.
Checking print order details
When you select View print order or your order itself, you’ll see:
- Design preview
- Order number
- Items ordered
- Order status
- Shipping and tracking number information, by selecting Track order
- Order invoice link
- Order date, by selecting View invoice
Was this helpful?
Helpful
Unhelpful