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Cancel a Canva plan

AI Summary

Some banks may keep recurring subscriptions active, even if the physical card is cancelled or expired.

They do this to help avoid service interruptions, using automatic card-update services so recurring payments, like subscriptions, can continue.

Quick tip

Received an unfamiliar Canva payment? Look it up to learn what it's for.

Before you cancel

Consider pausing instead. You can pause a Canva Pro, Canva Teams, or Canva Business plan for up to 3 months. There are no charges during the pause, and your plan resumes automatically with an email reminder before it restarts. Learn how to pause your Canva plan.

Cancel your Canva plan

How you cancel depends on where you originally subscribed. Check your billing email or bank statement to confirm whether your charge came from Canva, Google, Apple, or PayPal. Then follow the steps for that platform.

If you subscribed directly through Canva (desktop or web):

Cancel your Canva plan

  1. Make sure to log in to the right Canva account or team.
  2. On the homepage, select your account profile to open the menu.
  3. Select
    Settings.
  4. Go to
    Billing or Contract period (for Japan).
  5. On your plan, select Cancel plan.
  6. Select Continue cancellation.
  7. Choose why you want to cancel, then select Continue cancellation.
  8. (Optional) Tell us why you’re cancelling your plan.
  9. Select Cancel subscription.

You'll receive a confirmation email when your plan is cancelled.

If you subscribed through Google Play:

Can’t find your Canva subscription in Google Play?

You may be signed in to a different Google account. Try switching accounts in Google Play, then check your subscriptions again.

If you subscribed through the App Store:

Important: For mobile subscriptions, uninstalling the app doesn't cancel your plan. Cancel your plan through your device's app store.

Learn more about managing subscriptions on Google Play or the App Store.

Quick Tip: If you’ve cancelled your subscription and want to undo it, go to

Billing page, then select Stay on Canva Teams, Canva Business, Canva Pro, or Canva Pro Lite.

This option is available only if you’ve requested cancellation and your subscription is still active.

FAQs

What happens after I cancel?

Cancelling stops future payments. You'll keep access to paid features until the end of your current billing period.

What stays the same:

  • All designs remain accessible on Canva Free.
  • Your Canva account stays active.
  • Affinity remains accessible for free with your Canva account.

For refund enquiries, check our Refunds for Canva subscriptions article.

What happens to my team?

If you cancel a Canva Teams or Canva Business plan:

  • Team members lose access to paid features at the end of the billing period.
  • All designs, Brand Kit content, and shared folders are retained on Canva Free.
  • The team workspace moves to the free plan.
  • The team admin remains the account owner.

Cancelling Canva Teams is permanent. If you cancel, you won't be able to resubscribe to Teams. If you think you'll want a team plan in future, consider switching to Canva Business instead.

I can't cancel my subscription

What can cause this

  • You're not signed in to the Canva account with the subscription.
  • You're not in the team with the subscription.
  • You subscribed through Google Play or the App Store. You can't cancel these subscriptions directly in the Canva app.

What to do

  • Make sure you're signed in to the right Canva account. Check the email under the Your account tab.
  • From the homepage, select your profile icon. Under Teams, select your current team to view the other teams you belong to. Switch to the team with the subscription you want to cancel, then proceed with the cancellation.
  • If you subscribed through Google Play or the App Store, cancel your subscription through that platform instead.
  • Still stuck? Contact us with your account email and we'll help you sort it out.

I cancelled my plan, but I’m still being charged

What can cause this

  • You have more than one Canva account, and only cancelled one.
  • You subscribed through Google Play or the App Store.
  • Your cancellation didn't actually go through.

What to do

  • Search your inbox for Canva billing emails to check if you're subscribed under a different email address.
  • If you subscribed through Google Play or the App Store, cancel through that platform instead.
  • Check your inbox for a cancellation confirmation email. If you can't find one, the cancellation may not have gone through, try cancelling your plan again.
  • Still being charged after all this? Contact us with your invoice ID number or a screenshot of the charge.

I was charged a day before my free trial ends

What can cause this

Our billing system runs on UTC (Coordinated Universal Time). Depending on your time zone, a charge can appear a day earlier than expected.

What to do

Nothing needed. This is normal and doesn't mean there's an issue with your billing.

Still need help?

Contact our support team and include: what went wrong, a copy of your invoice and If you purchased through Apple or Google, your order number or receipt ID.

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