Manage Cross app access for Enterprise

Cross app access lets your organisation connect supported AI assistants to the Canva AI Connector using your existing SSO connection. Once enabled, people in your organisation can access the Canva AI Connector through supported AI assistants after signing in with SSO.

Make sure that:

• Your organisation is on the Canva Enterprise plan.
• You have administrator access to Canva, Identity Provider (IdP), and your AI assistant.
• You've set up Single Sign-On (SSO) for your Canva organisation. See Setting up Single Sign-On (SSO) for Enterprise.
• Your members already have Canva accounts in your Enterprise organisation.

1. From the Canva homepage, open
   Settings.
2. Under Security, select
   Cross app access.
3. Turn on Enable Cross app access.

Your ID-JAG issuer URL is the identifier your identity provider uses to authorise AI agents like Claude. Add your ID-JAG issuer URL only if it differs from your existing SAML issuer URL.

Tip: Compare your ID-JAG issuer URL with the Identity Provider Issuer value from Setting up Single Sign-On (SSO) for Enterprise. If they match, you don't need to add the URL issuer.

To add your ID-JAG issuer URL:

1. Select Add ID-JAG Issuer.
2. Enter your ID-JAG Issuer URL.
3. Select Add Issuer.

The issuer appears in the ID-JAG Issuer list once saved.

To finish setting up, complete the configuration in your identity provider and AI assistant.

• Identity provider (Okta): Follow the Okta guide.
• AI assistant (Claude for Business): Follow Authorise MCP connectors for your entire organisation

To confirm Cross app access is active, check that:

• Open the
  Cross app access page and confirm that the Enable Cross app access toggle is turned on.
• Your ID-JAG issuer URL (if added) appears in the ID-JAG Issuer list.
• The Canva connector is visible and active in your AI assistant

After you enable Cross App Access:

• Users can access the Canva AI connector after signing in to Canva with SSO.
• Users can generate, edit, and search designs directly from their AI assistant.
• Users can access the Brand Kits, templates, and other content available to their assigned Enterprise team.

Removing an ID-JAG issuer URL prevents supported AI assistants that use that identity provider from accessing Canva.

To remove an issuer:

1. From the Canva homepage, open
   Settings.
2. Under Security, select
   Cross app access.
3. Find the issuer you want to remove in the ID-JAG Issuer list.
4. Select
   More next to the issuer, then select Delete.
5. In the confirmation dialog, select Remove Issuer.

1. From the Canva homepage, open
   Settings.
2. Under Security, select
   Cross app access.
3. Toggle off Enable Cross app access.

The user hasn't been assigned access in Claude or hasn't signed in to Canva using SSO yet.

• Check that the user is included in the appropriate groups or roles in Claude.
• Ask the user to sign in to Canva using SSO at least once before accessing the connector.
• If you recently updated their access, ask the user to sign in to Claude again.

The Canva connector is managed by your organisation through Cross app access.

• To remove a user's access, update their groups or roles in Claude.
• If the user wants to disconnect a personal Canva connector instead, see Connect AI assistants to Canva with the AI Connector

There may be an issue with your AI assistant's configuration, setup or connection.

If you experience issues setting up your AI assistant, contact your AI assistant provider for assistance.

Only if your ID-JAG issuer URL differs from your existing SAML issuer URL. If they're the same, enabling the toggle is all you need to do.

No. After you enable Cross App Access, users can access the Canva AI Connector once they've signed in with SSO. If they want to set up their personal accounts, they can follow Connect AI assistants to Canva with the AI Connector.

No. Cross App Access uses the user's default Enterprise team. Users can access the Brand Kits, templates, and other content available to that team.

If a user belongs to multiple Enterprise teams, support for switching to another team isn't available yet.

Canva and Anthropic handle data according to their respective privacy policies and terms. For more information, see the Canva AI Terms, Privacy Policy and Anthropic's policies.