Canva AI Frequently Asked Questions
Get answers to common questions about Canva AI. Learn how your data is handled, what you can create, and how to manage your AI experience.
Data and privacy
How does Canva AI use my data?
Your data is handled according to Canva's privacy and security standards.
- Content you create with Canva AI belongs to you.
- Canva doesn't claim ownership of your designs.
- Some features may use your inputs to improve performance.
Refer to Canva AI Terms and Privacy Policy for full details.
How does Canva handle your connected Google data?
The use and transfer of user data received from Google Workspace APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Does Canva AI remember my preferences?
Canva AI 2.0 learns your preferences with Memory Library.
Go to Canva AI to generate an “About Me” page based on your design history.
This page updates over time as you keep designing. Canva AI then uses it to guide future designs, so they feel more personal and relevant to you. Note: This feature is rolling out gradually. If you don't see a new feature yet, we’ll get it to you soon.
Using Canva AI
Can I use Canva AI for commercial work?
Yes, you can use Canva AI for personal and commercial projects. Keep in mind:
- AI-generated content may not be unique.
- You're responsible for ensuring your content is appropriate for use.
- Some outputs may resemble existing designs.
Are Canva AI results always accurate?
No. Canva AI can make mistakes. Always review outputs, especially for:
- Facts and data
- Names, dates, and figures
What happens when I reach my AI usage limit?
Each use of Canva AI counts toward your monthly usage limit. If you reach your limit:
- You'll see a notification.
- Your usage resets at the start of your next billing cycle.
- You can upgrade your plan for more usage.
Learn more about your AI usage.
Safety and controls
How does Canva keep AI use safe?
Canva uses safeguards to help prevent unsafe or inappropriate content. This includes:
- Automatic checks on prompts
- Content moderation systems
- Reporting tools
If you see unsafe or incorrect content, you can report it.
Can I turn off Canva AI?
- Canva AI is a core feature and can't be fully turned off. If you're part of a team or school:
- Admins can control access to AI features.
- Contact your admin if you need changes.
Can I turn off Canva AI?
- Canva AI is a core feature and can't be fully turned off. If you're part of a team or school:
- Admins can control access to AI features.
- Contact your admin if you need changes.
Feedback
How can I give feedback on Canva AI?
To share feedback:
- Select the Give feedback option in Canva AI.
- Use the feedback icons on responses.
Additional resources
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