Fix issues with shared email accounts in an organization

Canva doesn’t support shared email accounts. When setting up or joining an organization, each person needs their own Canva account.

If your team is using a shared account, you’ll need to transfer any existing designs to individual accounts.

If only one person needs access to the shared account’s designs, you can update the email address on that account to their individual email.

If several people are using the same shared account, each person needs to create their own Canva account. Then, share the existing designs with them.

Pick one person to become the new owner of the shared account. They’ll be responsible for sharing designs with everyone else.

Change the email address to update the shared account’s email to the new owner’s personal email address.

The organization admin can invite each person to join the team using their individual work email.

Once everyone has joined, the new owner can share the necessary designs or folders with everyone. If everyone is on the same team, creating and sharing a folder makes access simpler.

Each person can make a copy of any shared design to keep their own version. This ensures they’ll still have access even if the original design is deleted.