Update or add an email to your Canva account
Update the email address associated with your account.
Planning to add an email to an account created using Facebook or another social account?
If you signed up using Facebook or another social media login method, disconnect it first to avoid sign-in issues. Learn how to disconnect linked accounts.
We're rolling out navigation changes gradually, so some steps in this Help article may not accurately reflect what you see in the app. If you can't find Canva AI, your profile photo, or your Print cart on the homepage, go to More.
Update email address
We don't allow temporary or disposable email addresses.
- On the homepage, click your account profile, then select Your account.
- Select Your profile.
- From Your account tab, select Edit next to your Email address.
- We’ll send a code to your current email address. Check your email and enter the code in the field to update your email.
- Enter a new email address. It shouldn't be linked to an existing Canva account.
- We'll send a code to your new email address. Check your email and enter the code in the field to confirm the change.
For users who signed up using a mobile number
If you signed up for Canva using a mobile number (available in select countries), we recommend you add and verify an email address to your account. This gives you another way to sign in, helps you recover access if you lose your phone number, and allows you to contact our support team if needed.
Here's how to add an email address to your account:
- On the homepage, click your account profile, then select Your account.
- Select Your profile.
- From Your account tab, select Edit next to your Email address.
- Enter a new email address. It shouldn't be linked to an existing Canva account.
- We'll send a code to your new email address. Check your email and enter the code in the field to confirm the change.
Once verified, your email will be linked to your Canva account.
Not receiving the verification email or code
What can cause this
We require you to verify your current email address with a one-time code before you change it. The verification email may be delayed, filtered to a spam or junk folder, or blocked by your email provider.
What to do
Follow the steps in Not receiving emails with login, sign up, or verification codes to troubleshoot delivery issues and ensure Canva emails can reach your inbox.
Can’t change my email address because it’s already in use
What can cause this
The email address you want to use is already associated with an existing Canva account.
What to do
Try signing in to the account that uses that email address, then change its email address to a different one to free up your preferred email. If you can’t access that account, use a different email address instead.
Can’t access account email
What can cause this
You no longer have access to the email address linked to your Canva account.
What to do
Follow the steps in Can’t access account email to recover your account or update your email details.
Can’t change email on a managed account
What can cause this
You’re an Affiliated or Managed user, and email changes require approval from your organization admin.
What to do
Contact your organization admin to request approval. If you’re not sure who your organization admin is, follow the steps in how to find your organization admin here.
Still need help?
Quick tip
Use our account recovery form to request access to your account.
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