Find and read invoices

Learn where to find your Canva invoices and how to understand them. You have several options for finding your invoice or proof of purchase.

Did you find a charge you don’t recognise? Find out why you might have been charged, or use the tool below to identify its purpose.

Quick tip

Received an unfamiliar Canva payment? Look it up to learn what it's for.

Identify payment

We're rolling out navigation changes gradually, so some steps in this Help article may not accurately reflect what you see in the app. If you can't find Canva AI, your profile photo, or your Print cart on the homepage, go to

More.

View and download invoices

Make sure to log in to the right Canva account or team to view your invoices.

On the homepage, select your account profile to open the menu.
Choose
Settings, then select the Orders and invoices tab.
Find your purchase and select View invoice. For print orders, select
More first, then select
View invoice. Your invoice downloads to your device as a PDF.

Your downloaded invoice filename now matches your language setting. For example, if your language is set to Turkish, your invoice downloads as fatura-1234.pdf instead of invoice-1234.pdf. The invoice content stays the same.

Find invoices in your email

We send invoices to your account email or billing email address.

Go to your email inbox, and then look for the invoice email you received from Canva.
Select View Details. You’ll then be taken to your
Orders and invoices in Canva. If you’re logged out, you’ll need to log in.

To check an invoice’s payment details, refer to the email we sent when we received your payment.

Find invoices in your bank statements

If your invoice number starts with the letter “I”, enter only the digits that follow.

Canva charges appear on your bank statement in this format: *CANVA(invoice number)**.

Canva invoice numbers have five digits (always starting with 0), a hyphen, and seven to nine more digits. Examples include:

CANVA*01234-1234567
CANVA*01234-12345678
CANVA*01234-123456789

Find invoices for purchases made through PayPal

Go to the invoice email you received from PayPal or find the transaction in your PayPal account's Activity section.
Make sure the seller is “Canva Pty Limited.” If you're from the UK, the seller will be “Canva UK Operations Limited.”
To find the correct payment reference, check the Payment Attempt ID located in the transaction's Description.
- Look for the Payment Attempt ID that starts with (pa...) in the Invoice ID or Description field. You may need to expand the transaction details to see it.

Please use the Payment Attempt ID (pa...) from your transaction details.

Find invoices for purchases made through the Apple App Store

If you signed up through the App Store (iOS), you can generate an Apple receipt ID in the Canva app.

Find invoices for purchases made through Google Play

If you signed up through Google Play, you’ll get an email from Google with your order/GPA Number (GPA.XXXX-XXXX-XXXX-XXXXX).

Go to Google Payments.
Sign in with the Google account used for your Canva subscription.
In the left menu, select Activity.
Find the Canva charge in your list of transactions.
Select the transaction to view details.
Copy and send us the full GPA transaction ID.

I received a request for payment invoice

If we send you a Request for Payment invoice, it likely means your payment method failed or we haven’t finished processing your payment. If you need help, please reach out to us.

Can't find invoices in your email account? Try these steps if you’re not receiving account-related emails.

Received a charge but can’t find it in your Canva account?

Tell us what went wrong. Include the following details and a copy or screenshot of your invoice, receipt, or order if you have it.

Invoice number, Apple receipt ID, or Google order number
Charge amount and date
Email addresses you might've used to sign up

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