My video won’t play back
If you can't play, edit, or download your videos, in your design or if your download is failing, it’s possible you added videos to your design from another device using the camera roll or photo gallery.
If you received a shared design and are facing issues, kindly request the owner of the design to follow the steps below:
To fix this, return to the design on your original device where you added the video and select the Uploads icon in the top right corner of your video.
To avoid these errors in the future. We suggest adding videos to your design by following the steps below:
Upload videos on mobile via Create tab
Upload videos on mobile via Your Design tab
Deleted video
If you're unable to play, edit, or download your videos, it might be because you deleted the video from your device. To resolve this, simply go back to your camera roll or photo gallery and restore the deleted video.
I can't download my design with videos
If the video in your design isn’t playing or you’re unable to download it, please refer to this article: I can’t download my design or video
My video has a low-resolution
If your video plays but has a low resolution while editing, it may be due to:
- your internet connection, or
- the uploaded video's resolution is higher than what we support
We currently support up to 1080p Full HD Resolution.
If your video is playing at a low resolution due to your internet connection, here’s how you can adjust the playback quality.
- From the editor, go to File.
- Select Settings.
- Click on Video playback quality. From here, you can choose between Low, Medium, High, or Auto.
Choosing your video playback quality
- If you'd like the best resolution, choose High. Note that if your internet connection is poor, you may experience more pauses on this setting.
- If you want to save data, select Low.
- Alternatively, you can choose Auto, and we'll adapt your streaming rate to create the best overall experience.
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