Recover your Canva account using a recovery email

If you can't access your Canva account using your primary login email, regain access with your recovery email.

Here’s how:

1. On the login page, select Continue with email.
2. Enter your email and the code to verify it’s you.
3.  If you didn’t receive the code, select Try another way.
4. Try to log in using the options presented. 
5. If you’re unable to log in, recover your account. Select Send code to recovery email.
6. Enter the 6-digit code sent to that email.
7. Complete any required multi-factor authentication if it’s turned on.
8. Once verified, you’ll regain access to your account.

You can then:

• Update your primary login email, or
• Choose to keep it and proceed.

If you use your recovery email as your new primary login email, you'll be prompted to set a new recovery email.

Use our account recovery form to help you regain access to your account.