Restore a member’s access to your team

This process is for team owners or admins helping a member who can’t sign in to their original account because they:

• No longer have access to the email linked to their account
• Have already tried resetting their password and other recovery methods
• Still need access to team designs and content

Important: This only helps your team member regain access to your specific team and its designs. It won't restore access to other teams they may have belonged to with their original account.

For Organizations, refer to Troubleshooting SSO errors or contact your organization admin for assistance.

As a team owner or admin, you can help a team member regain access to the team when they create a new Canva account.

1. Enable content ownership transfer for your team. Visit our help article on transferring design ownership for the detailed steps. 
2. Wait for the content ownership transfer to activate for five days. 
3. Ask your team member to create a new Canva account using an email address they can access.
4. Invite them to join your team using their new Canva account.
5. Once content ownership is enabled, transfer their designs to the new account while removing the inaccessible account from the team.

If you need help, contact Canva Support. We’ll guide you through it.