I can't log in with SSO

If you’re experiencing SSO-related login issues, check the following login issues below and how to solve them. If the errors aren't SSO-related, learn what to do when you can’t log in to your Canva account.

If you see an error in your Identity Provider (IdP), check the guides below to make sure you’re correctly assigned to the Canva app.

• Azure/Entra
• Okta
• Google

For other Identity Providers such as Duo Security, OneLogin, or Salesforce, please reach out to your internal IT team for help.

You don’t have the correct TeamId assignment in your identity provider, so you’re not part of a team in your organization. Check the TeamId configuration guides below for help.

• Azure AD/ Entra ID SAML TeamId Configuration
• GSuite (Google) SAML TeamId Configuration
• Okta SAML TeamId Configuration

For other Identity Providers such as Duo Security, OneLogin, or Salesforce, please reach out to your internal IT team for help.

If you're not being redirected to your Identity Provider after entering your company email address on canva.com, try to log in via the Canva App on your Identity Provider. If you still can’t log in, please contact us.

Just-in-Time provisioning is disabled, so new accounts can’t be added to your organization, even through email invitations.

To join the organization, you'll need to contact your internal IT team to enable JIT provisioning or request to be SCIM provisioned into your Canva organization.

If you’ve tried the steps above and still can’t log in using single sign-on (SSO), check with your IT admin first as they can likely help you regain access.

If your IT admin is unable to help, use our account recovery form form to request access to your account.

We will do our best to help, though we may need to take extra steps to ensure your account remains safe and secure.

Set up Single Sign-On (SSO) and Just-in-Time (JIT) login and signup settings

Troubleshooting Single Sign-On (SSO) errors

Setting up Single Sign-On (SSO) for Enterprise