Why have I been charged?

If you received a charge from Canva and you’re not sure what it’s for, we’re here to help.

If there are Canva charges on your credit card or PayPal account that you don’t recognise, use our Charge Finder below.

For purchases made through App Store (iOS) or Google Play check your purchase history or refer to this article to help identify unfamiliar Canva charges.

Here are some common reasons for charges that might not look familiar and how to manage them.

If you used different emails or third-party accounts (e.g. Google, Facebook), you may have multiple accounts. Check each account to see if the charge is for any of them. Teams have separate billing. If you don't see the charge in your invoices, it might be for another team. Found the account but don’t remember your password? Reset your password.

Canva plans renew automatically. If you don't cancel before your trial ends, you'll be charged for the renewal.

To cancel your plan, see Cancel a Canva plan.

Please note that if you started a Canva trial without providing payment details, your trial will end automatically and you won't be charged.

Canva fees follow GMT time. We also charge you a day before your billing date. So if you’re on a monthly plan and your billing date is on the 31st, you’ll be charged on the 30th (and on the 28th in February).

A credit card authentication charge (sometimes called pre-authorisation) is a small temporary charge, usually around $1 or the local currency equivalent, that appears when you add or update your card. It isn’t an actual payment — it’s placed by our payment processor and your bank to verify that the card is valid and can process transactions securely. The charge is automatically reversed once the card is confirmed, and the funds are released back to you within 7–10 banking days (timing may vary by bank). If it hasn’t cleared after this period, please contact us for help.

If you paid for a yearly Canva plan in monthly instalments and received a refund, your bank might have refunded the yearly plan amount in full. This could mean that what you received is more than the actual amount that needs to be refunded. To correct this, your bank (not Canva) continues to charge you for the remaining instalments. We recommend contacting your bank for more details. You can also learn how refunds work if you pay in instalments for a yearly plan.

Inviting someone to your team while on Canva Pro will change your plan to Canva Business. Your billing will then align with the Canva Business pricing.

To use premium features in Affinity, you’ll need a paid Canva subscription. Your payment shows as Canva on your statement because your subscription is managed through Canva.

As a team owner or admin, you can allow your team to use the saved payment method in Canva. Visit your Purchase History to see if anyone on your team bought paid elements or placed Canva Print orders. If you need to, manage your team’s purchase settings.

We remind team owners and admins to review their team three days before the next bill. Check if you have new team members and if someone doesn't need to remain on the team, you can remove them.

Received two charges for a Canva plan? Here are some reasons why it might look like you’ve been charged twice.

If you followed everything above and think your payment details were used for Canva purchases without your permission, request a refund.

Please include the following details:

1. Invoice number, Apple receipt ID, or Google order number

• Include a copy or screenshot if you have it.

2. Charge amount and date

3. Email addresses you might have used to sign up