My Canva website is slow

When your Canva Website is loading slowly or taking longer than usual, it may have something to do with the file size, network connectivity, or browser compatibility. You can try our recommended troubleshooting steps here to fix the issue.

If Canva is lagging or running slow, see Canva is lagging or running slow.

Additionally, If Canva stops responding or crashes, see Canva is crashing or freezing when I use it.

We recommend performing a quick speed test and a performance test before reaching out to support. This will help us identify whether the issue is with your device or internet service provider.

For best performance, we recommend using minimum specifications when visiting a Canva website. See Technical requirements for more information.

Your website may run slow due to a large file size which requires a large amount of data to load. A large file size is due to:

• a large number of embeds and videos
• there are a lot of pages, or there are a lot of images, elements, videos, embeds, or animated text on a page

To reduce the file size:

1. If there are elements that can be grouped together, compose them into a single element. You can export them as an image, and then re-upload them into your website design.
2. If you still have hundreds of elements in your design, consider reducing them.

Each font used in a website affects the overall performance. We recommend using up to three fonts in a single website. See Formatting text for more information on setting fonts.

Accumulated cached data can sometimes cause trouble. Clear your browser’s cache and then refresh the Canva page you’re on. 

Note that doing this may log you out of other sites.