Canva is crashing or freezing when I use it
When Canva crashes or freezes, it might be due to an outdated browser or app version, intermittent internet connection, or ongoing app issues. Here are some things that you can do when this happens.
If you’re seeing an error message saying "We’ve locked the editor because we couldn’t save your changes", see Editor is locked and not saving for a solution.
Canva works best with updated browsers. Here’s how to check and update your browser’s version.
Fix Canva crashes or freezing issues on Desktop and Mobile
- Ensure you have a fast and stable internet connection. We suggest running a speed test to check your connection quality.
- Use Canva on a supported browser (Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge), or switch to a different device.
- Check if your browser’s version is updated. Learn more about our minimum technical requirements. We recommend running a performance test, as this will help us determine whether the issue is with your device.
- Close other apps or tabs running in the background but are not in use.
- Visit the Canva Status page to check for reported issues.
- Try accessing Canva in private/incognito mode. This disables browser plugins that may be causing issues when loading Canva.
- Try clearing your browser’s cache and then refresh the Canva page you’re on. However, clearing your browser cache may log you out from other sites.
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