Responding to copyright claims about images used in Canva designs

If someone contacts you (such as a copyright enforcement agency like Copytrack) claiming an image in your Canva design infringes on someone's copyright, here's what to do:

1. Stop using the reported image. Under Clause 11 of the Content License Agreement, you’ll need to stop using any content subject to an infringement claim.
2. Gather the following:
   • A link to the design where the image was originally used. If you can’t find this, just let us know and we’ll see how we can help.
   • The media ID of the reported image (search for it in the Elements tab → click the ellipsis → click the media name → the ID appears in the URL).
   • A copy of the notice you received.
3. Contact Canva Support. Our team will verify that the image was licensed from Canva and, if applicable, provide you with a letter as proof of license. We know receiving notices like this can be stressful and we’re here to help.

• Photographers or their agents often browse the internet to track where their photos appear and ensure they’re properly licensed. They can't tell if content on a website came from Canva before contacting the site owner, so typically, the content is correctly licensed and we can quickly resolve this.
• Images available on Canva as Pro Content can only be used in a design, not on a standalone basis, so make sure you’re following the terms of the Content License Agreement.