Fix an issue with your Canva Print order

If your print order arrived damaged, the colors look different from your design, or it was trimmed incorrectly, here's what to do.

Some print issues come from the design itself, not the printing process. Check your original design first to rule this out.

• Color difference: Screens display colors in RGB. Print uses CMYK. Some colour shifts are normal, especially for bright or vibrant tones. Understand more about CMYK printing and color shift.
• Trimming: Items near the edge of your design may be cropped during production. Use the bleed and safety zones when designing for print. Learn about margins, bleed, and crop marks.
• Image quality: Low-resolution images print blurry. Make sure your images were at least 300 DPI at print size. Learn how to fix blurry prints.

To help avoid issues on future orders, proof your design before placing a print order. You can also check the quality of your designs and prints before ordering. 

If you've checked the above and believe there's a genuine print error, contact us within 30 days of receiving your order.

When you get in touch, include:

• Your order number (found in your confirmation email or Orders and invoices)
• Clear photos showing the problem, include the full product and a close-up of the issue
• A brief description of what's wrong

Go to Help and select Contact us or visit your Orders and invoices and select Get help next to your order.

Once you've submitted your issue, our team reviews the photos and order details. Depending on the issue, we'll offer one of the following:

• Reprint: We'll resend your order at no cost if the issue was caused during production.
• Refund: We'll issue a full or partial refund if a reprint isn't possible.
• Design guidance: If the issue came from the original design, we'll explain how to fix it before reordering.

Photograph the damage before opening the packaging fully. Include a photo of the packaging itself if it shows signs of damage in transit. Report the issue within 30 days of delivery.

Colors on screen (RGB) differ from printed colors (CMYK). Some variation is expected. However, if the colors are significantly wrong — for example, a red logo printing as orange — this may be a production issue. Learn more about CMYK printing and colour shift. Submit clear photos alongside your original design file when contacting us.

All print products have a trim zone where the paper is cut. Elements placed too close to the edge may be cropped. Use print dynamic guides when setting up your design, and review margins, bleed, and crop marks to keep key elements within the safe zone.

Check your order confirmation to see if items were shipped separately. If everything should have arrived together and something is missing, contact us with your order number.

• Track your Canva Print order
• My print order was returned to the sender
• Check the quality of your designs and prints
• Proof your design before printing