Pages are missing from my downloaded design
If pages are missing in your downloaded design, but you can see them in the editor, there’s usually something going on in your browser or app.
If you’re downloading on the web browser
Try a different browser
Different browsers can export designs differently. Try a different browser and see if that resolves the issue.
Canva’s supported browsers are Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
If you’re still having trouble, try these troubleshooting steps:
- Clear accumulated browser history, cookies, and cache as these can cause trouble sometimes.
- Use an Incognito Browser–this disables browser plugins that can cause issues in Canva.
If you’re downloading on the app
Make sure you’re on the latest version of the Canva app.
We regularly release updates that improve performance and fix minor bugs.
If you’re on the latest version of the app but you’re still having trouble, try these troubleshooting steps:
- Log out of the app then log back in.
- Ensure your device has the latest operating system version (iOS 13 or higher).
- Restart your device
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