My order is late or never arrived

We’re sorry that your order didn’t arrive on time.

Here's what to do if your Canva Print order is late. Follow the steps that match your situation.

Before reaching out, check your order date and Canva Print delivery times according to your region and chosen shipping method.

Also ensure that the shipping address on your order is correct.

From your Orders and invoices, select View print order. If the address is wrong, contact us so we can help you find a solution.

Need help understanding your order status? Refer to Tracking your Canva Print order.

Contact us and provide your order ID so we can look into it.

Open the tracking link from the shipping notification email or track using your order ID at tracking.canva.com.

• If tracking shows your order is still in transit, try contacting the courier directly for a real-time update.
• If tracking hasn't updated in several days or shows no movement at all since dispatch, contact us.

If tracking says Delivered but you haven't received your order:

1. Check around your delivery address. This could mean letterbox, front door, with a neighbor, or any safe place the courier may have left it.
2. Confirm the shipping address on your order was correct.
3. If you still can't locate it, contact us with your order number. We'll look into it.

If your order hasn't arrived and the steps above haven't resolved it, please contact us with your order ID and a description of the issue. We'll work with you to make it right.