Setting up a business email address

Once you buy a domain, like mycompany.com, it’s possible to set up a custom email address, like contact@mycompany.com. This is often known as a branded, business, custom or professional email address.

This is something that you must do with an email provider. Common email providers include:

• Google Workspace (Gmail)
• Microsoft 365
• Zoho

Usually this service costs extra money. Depending on the email provider, they will have their own articles on how to connect your domain to them.

Once you’ve chosen an email provider and followed their instructions, you might reach a point where they tell you to edit your domain settings, DNS settings or DNS records.

You can add, edit and delete DNS records directly in your Canva settings! Remember that these changes aren’t instant. See “DNS Propagation” for more.

In this case, you will have to go to your domain provider – the place where you bought your domain – to finish setting this up.

Canva will not be able to help with this set up.