I used the wrong shipping address
If you placed a print order with the wrong shipping address, you might still be able to change it.
You can only change the shipping address within two hours after placing it. It should also be in the Order Placed or Processing status. Learn how to check your print order status.
We're rolling out navigation changes gradually, so some steps in this Help article may not accurately reflect what you see in the app. If you can't find Canva AI, your profile photo, or your Print cart on the homepage, go to More.
Change the shipping address
- From the homepage, click your profile icon, then go to Settings.
- Select Orders and invoices.
- Select View order.
- Select Edit address.
- Enter the correct address. You can only enter an address that’s within the same country as the original address.
- Select Update address to finish.
What can I do past the two hours?
If more than two hours have passed since placing your order, you can no longer change its shipping address. However, you can contact us and we’ll work on a solution for you.
If your order has already shipped, see My order is late or never arrived.
My address is a PO box
Canva Print can't deliver to PO box addresses. If your order was placed with a PO box address, please contact us with your order ID and a physical delivery address so we can help find a solution.
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