My website stopped working

• Check that your design is published as a Canva website and ensure the URL slug you entered is where you’d like your audience to find it.
• Verify your domain.
• Review your DNS settings.
• Ensure that the subpath field is empty if you wish to publish directly to your main domain. Go to your original website design, then follow the same publishing steps to review and correct the subpath field.

Verifying your domainIf this is your first time buying a domain through Canva, we’ll email you a link to verify your domain. Once verified, your website will be available on it within 15 minutes to 72 hours.

Make sure to verify your domain within 15 days of purchase. Otherwise, it will be suspended. If your domain gets suspended, your website will stop working. Reactivate it by using the link in any of the verification emails.I didn't receive a verification emailCheck your email account’s Spam or Junk folder. You’ll receive up to six (6) emails over 16 days to verify your contact details.You’ll get the emails in your Canva email address. We suggest checking your old email account if you’ve recently changed it.

Here are some things you can try if your domain DNS records are still pending.

You may need to wait up to 72 hours

DNS changes take time to be “seen” around the world. You may need to wait up to 72 hours in extreme cases.

Republish your website

If the 72-hour period has expired without resolution, you may need to republish your Canva website.

1. Remove the existing domain connection request in Settings.
2. Open your website design, then follow the same steps for publishing the website.
3. Be sure to add your existing domain again.
4. Complete the steps to republish.

Add or remove your domain name

In the name, host, or alias field of your DNS settings, try adding your domain name to the end, or remove it if you originally included it.

Add your subdomain

If you’re using a subdomain, include it in the name/host of your DNS records.

Verify your DNS A record

Use Google Public DNS to test if your DNS A record is correct. Enter your domain name, and tap Resolve. Under the "Answer" part, the data line should say "103.169.142.0".If it doesn’t, edit your domain DNS records from your domain host, and delete other A records/types apart from the one with the 103.169.142.0 value.

Check for Conflicting Records

Ensure there are no conflicting A records in your DNS settings. Common conflicts include records with "Parked" values or incorrect IP addresses. If you find a conflicting record, delete it.

Ensure your domain is already verified

Please ensure you follow any email prompts from your domain host if you receive them.

Ensure that the “Nameservers” listed in your domain host are right

Please ensure that the “Nameservers” listed in your domain host are those recommended by your domain host. It’s possible to edit your nameservers to “custom” nameservers, but then any changes to your DNS records will not work.

Reach out to your DNS provider

If you're having issues adding DNS records, we recommend reaching out to your domain provider for assistance.

If all else fails

If you are still unable to see your DNS records with Google Public DNS, then contact your domain host to ask why your DNS records aren’t being set.